Swiss Business, London Heathrow - Genève Cointrin, Airbus A220-300 : Professional but not warm

After two hours in the lounge, I board the first flight of the itinerary to Geneva. As a reminder, here is the itinerary followed:

#	Type	Review
1	Diary	Asian getaway in Singapore and Kuala Lumpur
2	Lounge	Lufthansa Senator Lounge, Londres Heathrow Terminal 2
3	Flight	Swiss Business, Londres Heathrow – Genève Cointrin, Airbus A220-300
4	Lounge	Swiss First Class Lounge, Geneva Cointrin
5	Flight	Swiss Business, Geneva Cointrin – Zurich, Airbus A320neo
6	Lounge	Swiss First Class Lounge, Zurich – Gates A
7	Lounge	Swiss First Class Lounge, Zurich – Gates E
8	Flight	Swiss First, Zurich – Singapore Changi, Boeing 777-300ER
9	Hotel	W Singapore
10	Lounge	Singapore Airlines SilverKris Lounge, Singapore Changi Terminal 3
11	Flight	Singapore Airlines Business Class, Singapour Changi – Kuala Lumpur, Airbus A350-900
12	Hotel	W Kuala Lumpur
13	Flight	The St. Regis Kuala Lumpur
14	Lounge	Plaza Premium Lounge, Kuala Lumpur
15	Flight	Singapore Airlines Business, Kuala Lumpur – SIngapore Changi, Airbus A350-900
16	Hotel	JW Marriott Singapore South Beach
17	Lounge	Singapore Airlines First Class Lounge, Singapore Changi Terminal 3
18	Flight	Swiss First, Singapore Changi – Zurich, Boeing 777-300ER
19	Lounge	Swiss First Class Lounge, Zurich – Gates A
20	Flight	Swiss Business Class , Zurich – Paris Charles-de-Gaulle, Airbus A220-300
21	Hotel	Sheraton Paris Charles-de-Gaulle (not reviewed)
22	Flight	British Airways Club Europe, Paris Charles-de-Gaulle – Londres Heathrow, Airbus Axxx (not reviewed)

Today’s itinerary

Boarding

I arrive at the gate shortly after the theoretical boarding time. The latter has still not started, and the queues are multiplying in all directions.

I sit in one of the queues and wait a good 10 minutes before the boarding starts.

Priority passengers are invited to use the ad hoc lane marked with a small sign.

No particular welcome for First Class passengers. Really a problem with the training of the ground teams at Heathrow who are below everything.

Cabin and welcome

This is not the first time I have used the Swiss A220 and I still love it very much.

It is configured in 2-3, and therefore in 1-2 in Business cabin.

The seats are nevertheless rather uncomfortable, and my seat in bulkhead has a rather small pitch.

Just before takeoff, a bottle of water and a disinfectant wipe are distributed to Business passengers, a gesture that is appreciated.

We will leave Heathrow 15 minutes late.

I am surprised that the Swiss company does not offer Wifi on this recent aircraft.

Service and catering

The service starts about 10 minutes after take-off.

The meal trays are distributed first, and I am surprised to see a hot dish on this tray!

It will be a beautiful asparagus omelette that will turn out to be delicious, despite the perfectible presentation.

Despite the early hour, I will be served a glass of Duval-Leroy served chilled and therefore excellent.

I really like Swiss’s tableware.

I would have constant refills of Champagne, until I asked the purser to stop… Asking him to bring me a black coffee, which would be elegantly brought to me with a quality Swiss chocolate.

The chocolate basket will then make an appearance and I’ll take two!

Arrival and disembarkation

We arrive at the gate about 15 minutes behind schedule.

Due to manpower problems in the industry, the handler will take almost 10 minutes to arrive and attach the bridge, as we arrived from a non-Schengen country.

A bus reserved for First and Business passengers will avoid any loss of time. The immigration will be cleared quickly thanks to the automatic gates.