Hotels
Customer experience: is the hotel industry heading for disaster?
Customers seem to be less and less satisfied with chain hotels, a problem that's nothing new, but one that's unlikely to improve, since its cause lies in the relationship between hoteliers and chains...and in the latter's lack of courage.
Customers...
The hotels’ limitless creativity in inventing fees that will increase the price of your room
Hotels often add mandatory extras that you were not informed of to the price of your room to increase the cost of your stay. If some of them have, unfortunately, become commonplace, other very surprising ones show the creativity...
Marriott acquires City Express and starts a new journey in the Economy segment
Marriott International, the world's leading hotel chain with more than 1.4 million hotel rooms worldwide, announced on May 1, 2023 the acquisition of a new chain, City Express, creating the 31st brand in the Marriott portfolio. While such acquisitions...
Flights, Hotels: The post-COVID premium bubble is coming to an end
As you know, travel is our passion at TravelGuys.
So we constantly monitor prices to our favorite destinations, but also from our favorite origins. And this, to anticipate our next vacations or our next Business trips.
And the conclusion is clear:...
Paid check-in upgrades: what’s left for loyal Hilton Honors guests?
As of last week Hiltons hotels are proposing Gold and Diamond members of the Hilton Honor program paid upgrades when checking in online. A very bad news for them which confirms the bad turn that Hilton Honors takes.
Paid upgrades...
Accor All – Qatar Airways partnership: so unbalanced
A few days ago, Qatar Airways and Accor announced an important partnership between their two loyalty programs.
If it is a question of concretizing the ambitions of the two businesses within the sports club that they sponsor, namely PSG, it...
No way to work in a hotel room anymore? When hotels get it wrong.
Even if it is far from being systematic, there is a phenomenon that we have noticed for a few years and which is not necessarily to our liking: it sometimes becomes difficult to work properly in a hotel, for...
The Orient Express returns in 2024, in trains and hotels
The mythical train that saw the light of day at the end of the 19th century will soon be back: it will indeed run again from 2024 under the impetus of Accor.
A mythical train
If at Travelguys we have a...
Travel and unbundling: why do you always get less for the same money?
You've no doubt had the surprise of seeing that some of the services you thought were included have either disappeared or been made subject to a charge.
This is the effect of an underlying trend , "unbundling", which is affecting...
Hotels: towards the end of resort fees? Not so fast!
Resort fees are a practice hated by guests and loved by many hotels. A recent settlement following a complaint led Marriott to decide to change its practices in this field. Is this the end of a controversial practice? We're...