Singapore Airlines First Class Lounge, Singapore Changi T3: An experience marred by the behavior of some passengers

It’s over! Even though this trip wasmainly for professional purposes, I am sad to leave Asia, even if it is only temporarily. I fell in love with this continent 7 years ago and I take great pleasure in each of my trips.

As a reminder, here is the itinerary followed:

#TypeReview
1DiaryAsian getaway in Singapore and Kuala Lumpur
2LoungeLufthansa Senator Lounge, Londres Heathrow Terminal 2
3FlightSwiss Business, Londres Heathrow – Genève Cointrin, Airbus A220-300
4LoungeSwiss First Class Lounge, Geneva Cointrin
5FlightSwiss Business, Geneva Cointrin – Zurich, Airbus A320neo
6LoungeSwiss First Class Lounge, Zurich – Gates A
7LoungeSwiss First Class Lounge, Zurich – Gates E
8FlightSwiss First, Zurich – Singapore Changi, Boeing 777-300ER
9HotelW Singapore
10LoungeSingapore Airlines SilverKris Lounge, Singapore Changi Terminal 3
11FlightSingapore Airlines Business Class, Singapour Changi – Kuala Lumpur, Airbus A350-900
12HotelW Kuala Lumpur
13FlightThe St. Regis Kuala Lumpur
14LoungePlaza Premium Lounge, Kuala Lumpur
15FlightSingapore Airlines Business, Kuala Lumpur – SIngapore Changi, Airbus A350-900
16HotelJW Marriott Singapore South Beach
17LoungeSingapore Airlines First Class Lounge, Singapore Changi Terminal 3
18FlightSwiss First, Singapore Changi – Zurich, Boeing 777-300ER
19LoungeSwiss First Class Lounge, Zurich – Gates A
20FlightSwiss Business Class , Zurich – Paris Charles-de-Gaulle, Airbus A220-300
21HotelSheraton Paris Charles-de-Gaulle (not reviewed)
22FlightBritish Airways Club Europe, Paris Charles-de-Gaulle – Londres Heathrow, Airbus Axxx (not reviewed)
Today’s itinerary

Check-in and ground experience

I leave the JW Marriott Singapore South Beach3h30 before the departure of my flight to Zürich, using the Grab application. After 25 minutes of driving and relieved of 18 dollars, I arrive at the terminal 3 of Changi airport.

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Swiss’s door is door 4, and the check-in counters are right next to this door. As is often the case,the entire LH Group shares the same counters, but it seems that the signage has just been put in place.

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The reception is very cold, almost yelling at me… What a reception! I’m checked in for Zurich, and ask to receive my boarding pass for Paris which is on a separate ticket. Request accepted without any problem, I think my ticket is in the Amadeus system that manages to detect the self connect and authorize the registration from end to end.

I am told that the lounge to use is the KrisFlyer Gold Lounge (thankfully I know it’s the SilverKris First Lounge) and my boarding passes are handed out like that.

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I ask for the First classsleeve, but they give it to me with their fingertips, telling me that it is reserved for Lufthansa passengers, which is impossible since the German airline does not operate any more First classflights on Singapore, either for the Munich or the Frankfurt flight.

Location

The SilverKris Lounge First is located in the new Singapore Airlines lounge complex in Changi Terminal 3.

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After checking my boarding pass, I am invited to enter the First section of this new lounge.

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This lounge is for Star Alliancepassengers traveling in First Class, with Singapore Airlines First passengers having access to The Private Room, an even more exclusive, adjoining lounge that I hope to try soon.

Singapore Airlines PPS Club Solitaire passengers are also admitted to this First lounge.

Lounge design

I will start with the first and only negative point: the lounge has no natural light. This is really problematic in my opinion, and contrasts with the neighboring Business section which is much more open to the terminal and has at least a second day.

That said, the design of the lounge is very elegant. The lounging areas are diversified and comfortable, with all possible connectivity.

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A dining area is located in the middle of the lounge, with both individual tables and tables for 4.

Four small bedroomsare available for resting. Even if their size is a bit monastic, it’s still better than having nothing.

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To work, someisolated stationsare available, as well as a meeting room.

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It’s a pitythat some people don’t know how to behave in public anymore, with phones on speakerphone, public education of children without any control…

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Catering

The restaurant offer is quite good. In addition to the traditional bells, an à la carte menu is available and the dishes are brought directly to your table by the waitress.

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I will personally order satays which will be excellent, shrimp tempura Katsu style, also very good as well as forgettable truffle fries.

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In terms of beverages, Singapore Airlines offers premium self-service, including an excellent Piper Heidseick champagne vintage 2007, and even more premium at the bar with high-end liquors.

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Bottom line

A lounge that has everything to please,but its crowdedness at the end of the visit and the behavior of some passengers take away its premium side. Shame.

Olivier Delestre-Levai
Olivier Delestre-Levai
Olivier has been into airline blogging since 2010. First a major contributor to the FlyerTalk forum, he created the FlyerPlan website in July 2012, and writes articles with a major echo among airline specialists. He now co-runs the TravelGuys blog with Bertrand, focusing on travel experience and loyalty programs.
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