British Airways Club Europe, London Heathrow – Budapest, Airbus A320 : Crappy Service

After a great time at the American Express Centurion Lounge at T3 Heathrow, we head to our gate for Budapest.

As a reminder, here is the route followed:

1LoungeThe Centurion Lounge, Londres Heathrow Terminal 3
2FlightBritish Airways Club Europe, Londres Heathrow – Budapest, Airbus A320
3HotelMarriott Budapest
4TrainMAV IC First, Budapest – Debrecen
5TrainMAV IC First, Debrecen – Budapest
6RestaurantEssencia Budapest
7LoungePlatinum Lounge, Budapest T2B: Good in every way
8FlightBritish Airways Club Europe, Budapest – Londres Heathrow, Airbus A320
Today’s itinerary


Boarding is delayed by a few minutes. We are nevertheless the first to board.


Note that the priorities by group have been strictly respected.


Cabin and welcome

The cabin is classic of the new medium-haul BA cabins:comfortable leather seats, divider table in Club class.

The welcome is cordial. A small basket with refreshing towelswas passed around the aisles.

Service and catering

A few minutes after the safety signs are turned off, the beverage service begins. I ask for a glass of champagne and a glass of sparkling water, and my wife asks for a coke. We feel like we’re bothering this person who would be better off retiring than working in a service profession, especially as a cabin manager!


The meal trays are then served by two absolutely charming cabin crew. I will choose the pasta, my wife will choose the chicken-mushroom pie, but we won’t take a picture.

The same cad will come back to make a refill of drinks, and this time, he will totally ignore my wife.

I couldn’t help but say to her, “Can you please stop ignoring my wife?” This had the effect of offending this gentleman!


A refill of coffee and tea will be made.

Arrival and disembarkation

We arrived in Budapest on time, despite our delayed departure from London, and disembarked after a slow positioning of the jetway.

The immigration will be passed in a flash, and after a wait of about fifteen minutes for our luggage, we will be quickly on the way to the hotel.


Bottom line

A very average flight, unusual for BA.

Olivier Delestre-Levai
Olivier Delestre-Levai
Olivier has been into airline blogging since 2010. First a major contributor to the FlyerTalk forum, he created the FlyerPlan website in July 2012, and writes articles with a major echo among airline specialists. He now co-runs the TravelGuys blog with Bertrand, focusing on travel experience and loyalty programs.

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