The Singapore Airlines Silverkris lounge in Terminal 3 at Singapore Airport is simply stunning and offers high quality catering. But the conditions in which I went there made it highly unpleasant.
When I got off my flight from Kuala Lumpur, a glance at the airport map confirmed what I had feared: I will have to walk a long way to reach the lounge.
But walking through Changi is not as tedious as in other airports, far from it: despite the crowds the place remains quite quiet and soothing and at one point it feels more like walking through a shopping mall.
Location of the lounge
The lounge is located in Terminal 3, on the upper floor, near Gate A.
Convenient or not? It all depends on whether you are arriving from immigration control or connecting and, if so, your arrival and boarding gates.
As far as I’m concerned, that means a 10-minute walk to reach it and about 15 minutes to leave it. It’s not only in Istanbul that you have to like walking.
The lounge welcomes business class passengers from Singapore Airlines and Star Alliance member airlines.
First class passengers of these airlines have dedicated lounges: the Private Room for Singapore Airlines customers and the First Class lounges for others.
As for passengers travelling in economy or premium economy but with Star Alliance Gold status they have access to a Gold lounge…and we will see later that this may be a problem.
First thing to know: this lounge is large. Very large.
When you enter, on the side you find a first area with a bar.
On the other side there is another space, very large, with different types of configurations to settle in.
Armchairs and coffee tables.
The traditional pods inspired by the airline’s business class seats.
Stools and high tables.
More insulating chairs.
A large and beautiful lounge, but as you can see it was crowded when I visited. Crowded, noisy and, indeed, quite uncomfortable.
It will take me about 15 minutes to find a seat.
The catering offer is rich and complete, certainly one of the most beautiful I have seen in a lounge.
Pasta, Chips, dim sum, various curries, goyzas, gratin, noodles, soups…there is so much to choose from that it is impossible to list them all.
A real treat if you can get to the buffet. On the other hand, despite the crowds, everything is constantly replenished and nothing is ever missing.
As is often the case with Asian airlines, the cold offer is less consistent than the hot offer. There are salads, fruit and also snacks and sandwiches.
As for drinks, the offer is just as rich. First of all, there are the usual soft.
For once, self-service champagne.
A fairly large range of wines.
As for strong spirits, it is also very rich, in addition to the previously mentioned bar.
A really qualitative, rich and varied offer! Certainly one of the best lounges I have seen in this respect if not the best.
On the other hand, if it was not difficult to find a drink, it was more complicated to find wine or champagne glasses.
The lounge has toilets, showers and baby changing facilities.
The toilets, large and clean, are the only place where I can find some peace and quiet!
This was the real downfall of my stay here: the lounge was full and very noisy (it was after 10pm). It took me 15 minutes to find a seat and even then I was sharing a table with two people. In this context you are naturally reluctant to leave your belongings behind while you go to the buffet.
The buffet was difficult to access and the procession along the stations was rather laborious.
This is where we talk about the Gold lounge located a few meters away. When I arrived it was almost empty and like many customers I tried to access it. The staff at the desk turned everyone away as we were Gold but travelling in business class so we had to go to the Silverkris lounge, Gold being reserved for Economy and Premium Economy passengers.
This created a totally bizarre situation where a high status passenger travelling in business was ultimately received in worse conditions than a high status passenger travelling in Economy. I have heard many passengers complain about this in disbelief.
Sometimes a little judgement doesn’t hurt and when a lounge is full some passengers with the right status could be redirected to the other one to relieve it.
Because, in the end, while this lounge was one of the best I’ve seen, it was also one of my most unpleasant experiences.
A very nice lounge, impressive food offer but so full at peak times that the experience is quite excruciating.