This new stay at the Moxy Roissy Charles de Gaulle only confirms my judgement of this hotel, which is very pleasant, but with random service.
Having a very early flight the next day to Frankfurt and then Goteborg I preferred to spend the night at the airport to gain a few hours of sleep and avoid any morning stress. As is often the case, I chose the Moxy Roissy, a simple and convenient hotel that is often accessible at affordable rates.
For the record, the list of articles on this trip to Malaysia is available at the bottom of the page.
Booking
I booked a standard room at 100 euros per night a couple of weeks before my departure using the Marriott app to be guaranteed the best price.
Location of the hotel
It is located in the hotel zone between T1 and T2 with a CDGVal station nearby (5 minutes walk). Ideal for me who leaves the next day from T1 which I will reach in less than 10 minutes.
Arrival and check-in
I arrive at the hotel at the end of the evening and go to the Check-in, located at the bar of the hotel (as always at Moxy hotels).
I don’t expect any upgrade, the hotel is full and I checked before arriving on the app that no rooms are available. Anyway, except for my very first stay I never remember being upgraded here, even when superior rooms were available, unlike Olivier who is luckier than me.
The agent at the front desk takes my passport and says “Ah you did the check-in online, that’s great. You can open your room with your phone and the app, have a nice evening”.
In 15 seconds everything is done. No mention of the loyalty program, no mention of what I choose as a Titanium benefit, they barely say hello and I barely get a glance.
From memory I have always found the service here to be random: I have had the best with nice and very attentive people, as well as the worst with staff who were not very concerned with their task or even badly trained. I realize that COVID left its mark and that it was difficult to find and train staff when the hotels reopened, but it has been over a year now!
I head for the elevator and can’t unlock it with the key in my phone. Back to the reception to ask for a physical key.
I can’t say that it starts very well.
The room
No surprise, when you’ve seen a Moxy you’ve seen them all. Or almost.
Big enough to spend only one night, it is comfortable and clean. It’s simple and effective, just what you want from a Moxy.
On the other hand, I will have some emails to deal with the next day and as always I find that at Moxy efforts could be made on what serves as office space: a very small shelf, an uncomfortable footstool … it’s good to deal with 3 emails in a hurry, not to really work.
The bathroom is small but nice and functional.
Restaurant and bar
I want to have a snack before I go to bed. So I go down to the bar to learn that they don’t serve food after 11pm. Totally understandable but since there is no kitchen as such but only dishes to be reheated I don’t see what prevents serving since there is someone to serve the drinks.
So it’ll be a beer and then bed.
A little disappointing.
On the other hand, the common areas are always so pretty, pleasant and lively.
Facilities
The hotel has a very small gym that I will not use during this stay.
The staff
On some occasions this has been the strong point of this hotel, on others it has not and this is the case today.
Sloppy reception, a simple “we don’t serve anymore” and the waiter who turns his heels without a glance when I ask if it is possible to eat.
Very average.
Check out
I will check out on the app and leave the hotel without going through the front desk.
Bottom line
Lack of recognition of the loyalty program, average or sloppy reception, it can happen, no one is safe from an accident. But when this happens half of the time in the same hotel, that’s a lot. In fact since my first stay I find the service constantly decreasing with some small punctual improvements.
I will give it a last chance on a future trip and if it’s not successful my future stays in Roissy will be at the Courtyard Roissy Central located right next door.
Articles about this trip to Malaysia
