Kuala Lumpur-Singapore in business class on Singapore Airlines (A350): a disappointing soft product

It’s always a pleasure to fly an A350 on a medium-haul flight, but the comfort of this aircraft doesn’t overshadow the fact that it falls short of what you would expect from Singapore Airlines.

Due to the high volume of traffic between Kuala Lumpur and Singapore, Singapore Airlines operates some flights on twin-aisle aircrafts and in this case this A350s. Moreover, for optimisation purposes and although not part of the same alliance, Singapore and Malaysia operate code share flights. Incidentally, this flight will also be operated in codeshare with Air France.

For the record here is the routing of this trip.

You will find all the articles about this trip to Malaysia at the bottom of the page.

Check-In and ground experience

To save time and avoid traffic jams I will reach the airport with the excellent Klia Ekspres.

IMG_3445
IMG_3446

The day before the Singapore Airlines auto-checkin feature will do its job but I will not be able to retrieve my boarding pass on my phone. Never mind, I have to go to the counter to check a suitcase anyway.

During the journey I will be notified that the flight will be delayed by 15 minutes. No worries, my connection in Singapore is quite long.

When I arrive the counter is not open yet and some passengers are waiting.

IMG_3448

It will open a few minutes later and within two minutes my suitcase will be checked in and I will get my boarding passes.

I’m a bit surprised to see a lot of French people in the queue but I’ll realise later that this flight is code-shared with Air France. They are certainly leaving on the Singapore-Paris evening flight.

I then turn to immigration controls. There is absolutely nobody there.

IMG_3450

The officer looks at my passport, taps on his computer, hands it back to me and as I am about to leave he calls me back and asks for my passport again. There is something wrong.

“Ah I wanted to check…ah you are French”.

“Er…yes”

“I watched the final last night…ah what a shame…I can’t stand those *&$! Argentines and that *&$! Messi”.

Anyway, we talked football for 5 minutes and I’m off to the Plaza Premium lounge to wait for my flight.

I leave the lounge shortly before boarding time and when I arrive at the gate the security check is not yet open and we will wait for about ten minutes. Then only one position will open out of the two available, which will make checking slow and tedious as there is a full A350 to check.

The plane is already there, that’s something.

IMG_3480

We will board 10 minutes before the flight time (taking into account the initial delay).

Priorities will be respected and I finally get into the cabin.

The cabin

I found the same cabin as on my last flight from Copenhagen to Singapore with very nice night lighting.

IMG_3485

And this is my seat for this flight. Note the Christmas decorations.

IMG_3488

The amenity kit is in place. Not bad but not exceptional either.

IMG_3489

The legroom is good but not as good as on most business class seats on the market because the seat is actually a reverse herringbone which hides it well: in the lying down position you are diagonally positioned. But I’ve already told you all about it in my review of the outbound flight.

IMG_3491
IMG_3495

During boarding, bottled water is distributed.

IMG_3501

We are ready to take off.

The flight and the service

We see the lights of Kuala Lumpur disappearing little by little.

IMG_3507

The service starts quickly. Vegetarian or pastrami sandwich? I will have the second.

IMG_3509

Same disappointment as in the outward journey. The presentation is not great, the quantity is minimal and if it tastes better than what I ate on the outward journey, it remains unremarkable.

Indeed it’s a 40 minutes flight but for the same flight time a few days ago, Malaysia Airlines offered me much better and a hot meal between Langkawi and Kuala Lumpur!

There is no age limit to fly in business class!

IMG_3506

Crew

Very professional and pleasant.

Landing and arrival

The flight ends seamlessly and I land in Singapore. I love this airport.

IMG_3516

A glance at the map to find the lounge and I’m on my way for a long walk to reach it.

IMG_3517

Bottom line

Very nice aircraft, comfortable and good crew but the service on board is disappointing considering the standing of Singapore Airlines.

Articles about this trip to Malaysia

Review #TypePost
#1DiaryGenesis of a trip to Malaysia
#2HotelMoxy Roissy CDG
#3FlightParis-Frankfurt, Lufthansa Business Class
#4LoungePanorama lounge, Frankfurt
#5FlightFrankfurt-Gothenburg, Lufthansa Business Class
#6HotelScandic Rubinen, Gothenburg
#7RestaurantKaifo, Gothenburg
#8LoungeSAS Lounge, Gothenburg
#9FlightGothenburg-Copenhagen, SAS, SAS Plus
#10LoungeSAS Gold Lounge, Copenhagen
#11FlightCopenhagen-Singapore, Singapore Airlines, Business Class
#12FlightSingapore-Kuala Lumpur, Singapore Airlines, Business Class
#13HotelRitz Carlton Kuala Lumpur
#14LoungeGolden Lounge Domestic, Malaysia Airlines, Kuala Lumpur
#15FlightKuala Lumpur-Langkawi, Malaysia Airlines, Business Class
#16HotelThe Westin Langkawi
#17HotelThe Ritz Carlton Langkawi
#18LoungePlaza Premium Lounge Langkawi
#19FlightLangkawi-Kuala Lumpur, Malaysia Airlines, Business Class
#20HotelJW Marriott Kuala Lumpur
#21RestaurantCilantro, Kuala Lumpur
#22LoungePlaza Premium Lounge, Kuala Lumpur (Satellite terminal, international flights)
#23FlightKuala Lumpur-Singapore, Singapore Airlines Business Class
#24LoungeSingapore Airlines Krisflyer Lounge, Singapour T3
#25FlightSingapore-Copenhagen, Singapore Airlines Business Class
#26FlightCopenhagen-Gothenburg, SAS, SAS Plus
#27HotelRadisson Blu Scandinavia, Gothenburg
#28Restaurant28+ Gothenburg
#29FlightGothenburg-Munich, Lufthansa Business Class
#30LoungeLufthansa Senator Lounge, Munich T2 satellite
#31FlightMunich-Paris, Lufthansa Business Class
#32DiaryDebriefing the trip
Bertrand Duperrin
Bertrand Duperrinhttp://www.duperrin.com
Compulsive traveler, present in the French #avgeek community since the late 2000s and passionate about (long) travel since his youth, Bertrand Duperrin co-founded Travel Guys with Olivier Delestre in March 2015.
1,324FansLike
932FollowersFollow
1,272FollowersFollow
350SubscribersSubscribe

Trending posts

Recent posts