Swiss Business Class, Londres Heathrow – Zurich, Airbus A320NEO : Good service

The check-in agent had told me that the flight would be 5 minutes late, so I went to gate A17, from where my flight to Zurich was departing that day, shortly after the theoretical boarding time.

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As a reminder, here is the itinerary followed:

#TypeReview
1DiaryWeekend with friends in Asia
2LoungeLufthansa Senator Lounge, London Heathrow T2
3FlightSwiss Business, London Heathrow – Zurich, Airbus A320NEO
4FlightSwiss Business, Zurich – Delhi, Airbus A330
5LoungeAir India Business Lounge, Delhi
6FlightThai Royal Orchid Class, Delhi – Bangkok Suvarnabhumi, Boeing 777-200
7HotelKimpton Maa-Lai, Bangkok (unreported, see previous report)
8LoungeEva Air Lounge, Bangkok Suvarnabhumi
9FlightEva Air Royal Laurel Class, Bangkok Suvarnhabhumi – Taipei, Boeing 777-300ER
10HotelKimpton Da An, Taipei
11HotelRegent Taipei
12LoungeEva Air Infinity Lounge, Taipei
13FlightEva Air Royal Laurel Class, Taipei – Bangkok Suvarnabhumi, Boeing 787-10
14LoungeSingapore Airlines SilverKris Lounge, Bangkok Suvarnabhumi
15FlightSwiss Business, Bangkok Suvarnabhumi – Zurich, Boeing 777-300ER
16LoungeSwiss Senator Lounge, Zurich A Gates
17FlightSwiss Business, Zurich – London Heathrow, Airbus A320
Today’s itinerary

Boarding

When I arrive at the gate, boarding has not yet begun. After about ten minutes, the priority boarding, from zones 1 and 2, begins.

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The latter is strictly respected, several passengers are turned away to boarding area 3 to 5.

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We will wait another half-dozen minutes in the jetway before we can enter the aircraft.

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Cabin and welcome

The welcome is cordial without being hyper warm, and I quickly go to my seat 02A.

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It is an Airbus NEO with rather recent cabins thus. The seats are very thin and therefore quite uncomfortable. But the pitch is good.

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Before departure, the charming Business flight attendant will distribute a refreshing wipe and a bottle of still water.

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Service and catering

The service started about 20 minutes after take-off.

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It starts with the beverage service, and I would ask for a glass of champagne (Duval Leroy) to a flight attendant visibly beginner since she will entrust the task to the very professional purser who will serve me this glass and a glass of sparkling water.

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I would then have the breakfast meal tray which has a hot item, an asparagus omelet served with fried potatoes.

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The Swiss cheeses served with the meal were perfectly matured and excellent, as was the Bircher muesli.

Refills of champagne will be offered throughout the flight.

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Arrival and disembarkation

Despite being 30 minutes late at the start, we arrived at the gate only a few minutes late.

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Nevertheless, we will have a trainee in the jetway who will take more than 5 minutes to set it up.

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Bottom line

A pleasant flight, thanks to the maître de cabine and one of the flight attendants. The other should stop the job.

Swiss Business, Londres Heathrow - Zurich, Airbus A320NEO : Bon service

Siège et cabine
Catering
Service
Ponctualité
Rapport Expérience/Prix

Bien

Un vol agréable, grâce au maître de cabine et à l’une des hôtesses. L’autre devrait arrêter le métier.

Olivier Delestre-Levai
Olivier Delestre-Levai
Olivier has been into airline blogging since 2010. First a major contributor to the FlyerTalk forum, he created the FlyerPlan website in July 2012, and writes articles with a major echo among airline specialists. He now co-runs the TravelGuys blog with Bertrand, focusing on travel experience and loyalty programs.
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