Swiss Business Class, Zurich – Delhi, Airbus A330-300 : Perfect crew

With my previous flight slightly delayed, I have to wander through the corridors of Zurich airport to reach the boarding gate for my next flight.

As a reminder, here is the itinerary followed:

#TypeReview
1DiaryWeekend with friends in Asia
2LoungeLufthansa Senator Lounge, London Heathrow T2
3FlightSwiss Business, London Heathrow – Zurich, Airbus A320NEO
4FlightSwiss Business, Zurich – Delhi, Airbus A330
5LoungeAir India Business Lounge, Delhi
6FlightThai Royal Orchid Class, Delhi – Bangkok Suvarnabhumi, Boeing 777-200
7HotelKimpton Maa-Lai, Bangkok (unreported, see previous report)
8LoungeEva Air Lounge, Bangkok Suvarnabhumi
9FlightEva Air Royal Laurel Class, Bangkok Suvarnhabhumi – Taipei, Boeing 777-300ER
10HotelKimpton Da An, Taipei
11HotelRegent Taipei
12LoungeEva Air Infinity Lounge, Taipei
13FlightEva Air Royal Laurel Class, Taipei – Bangkok Suvarnabhumi, Boeing 787-10
14LoungeSingapore Airlines SilverKris Lounge, Bangkok Suvarnabhumi
15FlightSwiss Business, Bangkok Suvarnabhumi – Zurich, Boeing 777-300ER
16LoungeSwiss Senator Lounge, Zurich A Gates
17FlightSwiss Business, Zurich – London Heathrow, Airbus A320
Today’s itinerary

Connection process

As I disembark from my flight arriving from London, which is considered a secure origin, I can disembark directly in Zurich’s concourse D. However, as my flight leaves from Concourse E, I have to leave the secure area… and take the bonded train to Concourse E.

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On arrival at this race, I’ll have to go through security again before going back up to the boarding lounge.

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Boarding

As I make my way to the boarding gate, I’m stopped by the agent and redirected to the booths for checking documents to enter India. I have to go through this counter even though I have a connecting flight to Bangkok.

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The queue is quite long, but the agents’ big smiles and professionalism keep you happy!

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I then board immediately in the priority lane and go to the jetway.

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Cabin and welcome

I’m greeted at the door by the Maître de Cabine and shown the way to my seat, to the left (the best!).

I’m back in a throne seat, probably the best in the Business cabin, seat 04A. Located in the first row of this cabin, behind the First cabin, between doors 1 and 2.

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The seat is already equipped with a pillow, blanket and comfort kit.

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The comfort kit is minimalist, bordering on the ridiculous. Many airlines do better, even in Premium Economy.

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The throne seat is really spacious, day and night with the other seats in the cabin.

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During boarding, welcome drinks are provided, and I choose both champagne and a kir royal à la Rose.

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Menus are also provided, and orders for main courses are taken by status priority.

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Service and catering

The service starts about 10 minutes after the seatbelt sign has been turned off.

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An aperitif service is offered first. I’ll choose a Glenlivet whisky served with a premium nut mix (read: peanut-free) and a glass of sparkling water.

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The cabin attendant offers me a refill.

The tablecloth is then positioned, along with the meal tray containing the starter and cheese.

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The octopus terrine was excellent, accompanied by a Swiss white wine that goes perfectly with it.

The bread will be excellent, and the olive oil perfect.

For the main course, I’ll pair it with the Médoc.

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The fillet of beef will be perfectly cooked, certainly the best I’ve ever had in flight. The gratin dauphinois is to die for, and the spinach just right.

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I’ll fall asleep between the main course and dessert. But the main cabin attendant will save me a dessert and bring it to me between two naps. Absolutely excellent, not too sweet and with an excellent texture.

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I dozed for 4 hours and woke up just over an hour before landing. Everyone around me is eating, but I just choose a small caramel ice cream, which surprises my steward.

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Arrival and disembarkation

We arrive at the gate a few minutes after the scheduled time and I’m among the first to disembark, just after the First class passengers.

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Bottom line

An excellent flight thanks to an excellent crew and a very private seat.

Olivier Delestre-Levai
Olivier Delestre-Levai
Olivier has been into airline blogging since 2010. First a major contributor to the FlyerTalk forum, he created the FlyerPlan website in July 2012, and writes articles with a major echo among airline specialists. He now co-runs the TravelGuys blog with Bertrand, focusing on travel experience and loyalty programs.
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