Swiss Business, Bangkok Suvarnabhumi – Zurich, Boeing 777-300ER : Very good hard product, sub-par service

Here, then, is the second segment of this itinerary back to London. I’ll leave from the SIngapore Airlines lounge when boarding is announced on the FIDS.

As a reminder, here is the itinerary followed:

#TypeReview
1DiaryWeekend with friends in Asia
2LoungeLufthansa Senator Lounge, London Heathrow T2
3FlightSwiss Business, London Heathrow – Zurich, Airbus A320NEO
4FlightSwiss Business, Zurich – Delhi, Airbus A330
5LoungeAir India Business Lounge, Delhi
6FlightThai Royal Orchid Class, Delhi – Bangkok Suvarnabhumi, Boeing 777-200
7HotelKimpton Maa-Lai, Bangkok (unreported, see previous report)
8LoungeEva Air Lounge, Bangkok Suvarnabhumi
9FlightEva Air Royal Laurel Class, Bangkok Suvarnhabhumi – Taipei, Boeing 777-300ER
10HotelKimpton Da An, Taipei
11HotelRegent Taipei
12LoungeEva Air Infinity Lounge, Taipei
13FlightEva Air Royal Laurel Class, Taipei – Bangkok Suvarnabhumi, Boeing 787-10
14LoungeSingapore Airlines SilverKris Lounge, Bangkok Suvarnabhumi
15FlightSwiss Business, Bangkok Suvarnabhumi – Zurich, Boeing 777-300ER
16LoungeSwiss Senator Lounge, Zurich A Gates
17FlightSwiss Business, Zurich – London Heathrow, Airbus A320
Today’s itinerary

Boarding

Today, the flight to Zurich departs from gate D3, about ten minutes from the lounge I was in.

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Documents are checked at the entrance to the boarding hall, at the top of the hall, by an agent.

When I arrive at the boarding lounge, the priority zones have already boarded and I use the priority lane to access the aircraft.

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Cabin and welcome

Although this aircraft has the same 1-2-1/2-2-1 configuration as the A330, the space provided by the fuselage of the 777-300ER gives more room for the seat width.

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The cabin tones are much more modern, and the throne (this time unpaid) is extremely comfortable and private.

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During boarding, I’ll be offered a glass of champagne, which I’ll gladly accept. Basic comfort kits are also distributed.

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We’ll leave the gate on time.

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Service and catering

The service starts about 20 minutes after take-off.

Big disappointment, on an 11:40 flight, no aperitif service… How is this possible?

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I ordered the tuna tataki as a starter. The starter platter is served with bread (I didn’t choose which), cheese, butter and olive oil.

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This will be an excellent starter, especially with the wasabi sauce.

The pretzel bread will be very good, as will the olive oil, as on the outward journey.

The dish I ordered, scallops, is served. The portion is very small but the taste is good. I’ll accompany the entire meal with Swiss white wine, which will be very tasty. I would have refills of water and white wine throughout the meal.

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Next up is dessert, a milk and white chocolate mousse.

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I’ll then order an espresso and a cognac to round off this light meal.

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It will be served with Lindt chocolates and a refill with the basket.

During the cruise, and in between watching films on the IFE, I’ll pop into the lobby for a snack. A basket of sweets is available, and the entire bar remains open. I’ll ask for an espresso: the flight attendant will insist on bringing it to my seat. The Swiss snacks will be excellent.

The purser will do an ice-cream service, and I’ll choose a raspberry sorbet.

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I’ll be making a few trips to the buffet during the rest of my flight, while watching movies on my personal IFE, my iPad.

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Arrival and disembarkation

We arrive at the gate 15 minutes ahead of schedule.

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Bottom line

A flight that started badly, with minimal service, but the crew made up for it with attentive service afterwards.

Olivier Delestre-Levai
Olivier Delestre-Levai
Olivier has been into airline blogging since 2010. First a major contributor to the FlyerTalk forum, he created the FlyerPlan website in July 2012, and writes articles with a major echo among airline specialists. He now co-runs the TravelGuys blog with Bertrand, focusing on travel experience and loyalty programs.
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