Air India Business Lounge, Delhi Terminal 2: Nice decoration, but very dirty!

What an adventure this connection… But after a few hours, I am finally airside.

As a reminder, here is the itinerary followed:

1DiaryWeekend with friends in Asia
2LoungeLufthansa Senator Lounge, London Heathrow T2
3FlightSwiss Business, London Heathrow – Zurich, Airbus A320NEO
4FlightSwiss Business, Zurich – Delhi, Airbus A330
5LoungeAir India Business Lounge, Delhi
6FlightThai Royal Orchid Class, Delhi – Bangkok Suvarnabhumi, Boeing 777-200
7HotelKimpton Maa-Lai, Bangkok (unreported, see previous report)
8LoungeEva Air Lounge, Bangkok Suvarnabhumi
9FlightEva Air Royal Laurel Class, Bangkok Suvarnhabhumi – Taipei, Boeing 777-300ER
10HotelKimpton Da An, Taipei
11HotelRegent Taipei
12LoungeEva Air Infinity Lounge, Taipei
13FlightEva Air Royal Laurel Class, Taipei – Bangkok Suvarnabhumi, Boeing 787-10
14LoungeSingapore Airlines SilverKris Lounge, Bangkok Suvarnabhumi
15FlightSwiss Business, Bangkok Suvarnabhumi – Zurich, Boeing 777-300ER
16LoungeSwiss Senator Lounge, Zurich A Gates
17FlightSwiss Business, Zurich – London Heathrow, Airbus A320
Today’s itinerary

Connection course

Freshly disembarked from my flight from Zurich, I head for the international connections circuit, located near the walkway leading to immigration control.


Once in this area, I try to head for the connections security checkpoint, but am stopped by an agent who invites me to go to the Connections counter, even though I have my boarding pass for my next flight, already issued at London Heathrow.

So I’d go to a very unfriendly attendant, who, after taking down almost all my personal information, invited me to sit down in this room that looked more like a refugee camp than a Premium experience.


Even with my insistence on gaining access to the lounge as quickly as possible, the attendant waited until all the passengers had come to see her before going to the Thai counter to collect the bundle of boarding passes, returning more than 1.5 hours after my visit to the counter.

I’ll be invited to the Plaza Premium lounge, used by Thai in Bangkok.

Fortunately, I’ll be the second to be served and then proceed to the security check.


The latter will be unnecessarily laborious, since each electronic device will have to be separated.

I then arrive at the boarding area.



The lounge, like all the platform’s lounges, is located on the mezzanine level of the boarding areas.


So I make my way to the Plaza Premium lounge… before noticing a queue of around 25 passengers waiting outside the entrance due to overcrowding.


Fortunately, my Star Gold status will save me, and I’ll be able to access the adjoining Air India lounge, which will be far from full.


I’ll be greeted with a smile, bordering on flirting, and admitted to the Business lounge.

Lounge design

The design of the lounge is very nice, with reminders of Indian patterns everywhere. The colors are bright without being garish.


Relaxation and dining areas are available.


But what’s striking is the notorious dirtiness of all the tables, seats etc. Hard to find a clean table, I’ll be forced to use one of the cleaning wipes recovered from a previous flight to clean my living space.



How to describe the catering offer… I’ll use a smiley face: 🤢


The curries look as if they’ve been there a long time, the surroundings of the bells are very dirty, the refrigerators show traces of mold.


I’ll check that the water is bottled and take two bottles to refresh myself when I’m in the lounge.

Bottom line

A not unpleasant space… But the dirtiness of the rest and catering areas is unacceptable.

Olivier Delestre-Levai
Olivier Delestre-Levai
Olivier has been into airline blogging since 2010. First a major contributor to the FlyerTalk forum, he created the FlyerPlan website in July 2012, and writes articles with a major echo among airline specialists. He now co-runs the TravelGuys blog with Bertrand, focusing on travel experience and loyalty programs.

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