Moxy Charles de Gaulle: average for once

With a lot of overdue vacations to take, for the first time in my life I took a full month off at the end of the summer. This month will take me to Croatia and then Scandinavia, but it’s with the first part of the journey that we begin here.

After a disastrous experience (one too many?) at the Sheraton Roissy, I decided to put down my bags at the Moxy Charles de Gaulle and, indeed, to make this hotel my base camp for future travels, at least for a while.

For the record, the program for this series of reviews.

#TypeReview
1HotelMoxy Charles de Gaulle (here)
2LoungeSheltair Lounge Roissy Terminal 2D
3FlightParis-Vienna in business class on Austrian
4LoungeAustrian Business Lounge (Non Schengen) in Vienna (T3 G)
5FlightVienna-Split in business class on Austrian
6HotelLe Méridien Lav Split – Deluxe Sea View Room
7RestaurantRestaurant Süg Split
8RestaurantRestaurant Kadena Split
10FlightSplit-Zagreb in business class on Croatia Airlines
11FlightZagreb-Dubrovnik in business class on Croatia Airlines
12HotelSheraton Dubrovnik Riviera Hotel – Deluxe Room
13 RestaurantRestaurant Konoba Bonaca Dubrovnik
14RestaurantRestaurant Heritage of Dubrovnik
15RestaurantRestaurant Zuzori Dubrovnik
16RestaurantDubrovnik Restaurant Dubrovnik
17FlightDubrovnik-Vienna in business on Austrian
18FlightVienna-Paris in business on Austrian

Booking

As usual I booked directly via the Marriott app a “Moxy room” which is the standard room model.

Location of the hotel

The Moxy Paris Charles de Gaulle is located in the airport hotel zone. But don’t worry, it’s no more than a 10-minute walk from the CDGVal, which takes you to all the airport’s terminals in just a few minutes.

The hotel is high up from the street, so access is either by stairs or a long ramp, which is more convenient if you have suitcases. Still, it could have been simpler.

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Moxy Roissy Charles de Gaulle

Arrival and Check-in

I enter the lobby. At Moxy, the lobby is a large living space. A central islet serves as a counter for the bar and restaurant, as well as a reception area.

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Lobby at the Moxy Roissy Charles de Gaulle
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Lobby at the Moxy Roissy Charles de Gaulle

The welcome is as warm as ever, and the check-in takes just 2 minutes. I should even say botched.

“You’ve checked-in online…perfect…here’s your key….welcome to Moxy and enjoy your stay.”

When it comes to loyalty program application and customer recognition, it’s way behind. Thank you for your loyalty? No. Which of the following benefits would you like to enjoy? No. Automatic upgrade when superior rooms were available? No.

Even the pouch containing my key is not the one given to “Elite” customers.

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Moxy Roissy Charles de Gaulle

I ended up settling the question of benefits (choosing a points bonus) by chat with the hotel’s customer service department later that evening, but what a pain it was…

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Moxy Roissy Charles de Gaulle

In short, we can’t say that the welcome lived up to the promise, to the standards to which the property has accustomed us up to now, and even less to the level promised to a Titanium Elite customer.

The Moxy room

No surprises here: it’s clean, functional and tasteful.

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Moxy Roissy Charles de Gaulle Room
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Chambre au Moxy Roissy Charles de Gaulle
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Chambre au Moxy Roissy Charles de Gaulle

Picky people will say that the bed is lacking a little. firmness and thickness but this is Moxy, not Sheraton, and the bedding is just as comfortable, if not more so, than in other hotels of a similar category.

Only drawback: not really designed for working with your computer. It’s okay for a few minutes, but after that it’s not really comfortable.

The style of the Moxy Paris Charles de Gaulle

As I was saying, the most notable aspect of the Moxy style is its “lifestyle” aspect, which is reflected here by a lobby that is a huge all-purpose room: reception room, bar, restaurant, lounge….

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Bar at the Moxy Roissy Charles de Gaulle
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Lobby at the Moxy Roissy Charles de Gaulle
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Restaurant at the Moxy Roissy Charles de Gaulle
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Living area at the Moxy Roissy Charles de Gaulle

Not much else to add. You either like it or you don’t, but I find it very convivial.

Bar and restaurant at Moxy Paris Charles de Gaulle

Don’t expect great gastronomy. We’re dealing with a menu of freshly prepared dishes, reheated in what appear to me to be steam ovens.

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Restaurant at the Moxy Roissy Charles de Gaulle

As I often say, good reheated food is better than bad cooking.

I note in passing that the sanitary pass control will be forgotten, but that’s not easy in spaces that serve as both a place of passage and a restaurant, with two different regimes.

I’ll start with fallafel: very decent.

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Restaurant at the Moxy Roissy Charles de Gaulle

Then the Peruvian-style chicken….really good.

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Restaurant at the Moxy Roissy Charles de Gaulle

And chocolate moelleux for dessert: not bad, but hello calories.

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Restaurant at the Moxy Roissy Charles de Gaulle

All in all, it’s simple, well presented and effective. It’s snack food, but a good one. That’s all one needs for a very reasonable price.

As for service, it will be day and night. I had to deal with two waiters: one as friendly as a prison door, and a very nice one who was a temp: a clear illustration of the difficulties of rebuilding teams after the long closure due to the pandemic.

Gym at the Moxy Paris Charles de Gaulle

The (small) gym is open by reservation only. It’s better than what the Sheraton Roissy offers at the same time, but I’m put off by the approach.

Check Out

Leaving at the crack of dawn, I’ll check out directly on the Marriott app and avoid going to the reception desk.

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Moxy Roissy Charles de Gaulle

Bottom line

A stay below our previous experiences. Failure on the loyalty program, quick check-in, unfriendly waiter, unresponsive customer service….in fact, if there hadn’t been a very nice second waiter who chatted me up during the meal, I’d even have been frankly disappointed.

The problem with offering little is that you’re not allowed to fail on the little you do. Post-covid recovery effect or not, it wasn’t on a par with what we’d experienced in the property.

In view of our previous experiences at Moxy Roissy Charles de Gaulle, we’ll stick with the accident theory, especially shortly after reopening.

Bertrand Duperrin
Bertrand Duperrinhttp://www.duperrin.com
Compulsive traveler, present in the French #avgeek community since the late 2000s and passionate about (long) travel since his youth, Bertrand Duperrin co-founded Travel Guys with Olivier Delestre in March 2015.
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