Aeromexico Business, Cancun – Mexico, Boeing 787-9: Passionless service

After a good two hours in the airport lounge,we head to gate 62from which we will board our flight to Mexico City.

As a reminder, here is the itinerary followed:

1DiaryMexico City and Cancun
2HotelCourtyard Marriott London Heathrow
3LoungeAmerican Express Centurion Lounge, London Heathrow T3
4FlightAir France Business, Londres Heathrow – Paris Charles-de-Gaulle, Airbus A320
5LoungeAir France Business Lounge, Paris Charles-de-Gaulle 2E-K
6FlightAir France Business, Paris Charles-de-Gaulle – Cancun, Boeing 777-200
7HotelRoyalton CHIC Cancun, an Autograph Collection Resort
8DiaryMexico day 3 : Playa del Carmen et Tulum
9DiaryMexico day 4 : Chichén Itzá
10LoungeThe Lounge, Cancun T4
11FlightAeromexico Domestic Business, Cancun – Mexico Benito Juarez, Boeing 787-9
12HotelThe St. Regis Mexico City
13RestaurantQuintonil, Mexico City
14DiaryMexico day 7 : Mexico City
15DiaryMexico Day 8: Mexico City, Historic Center
16RestaurantLa Buena Barra, Mexico City
17DiaryMexico day 9 : Teotihuacan
18DiaryMexico day 10 : Xochimilco
19LoungeGrand Elite Lounge, Mexico T1
20FlightKLM World Business Class, Mexico Benito-Juarez – Amsterdam Schiphol, Boeing 787-9
21FlightKLM Business Class, Amsterdam Schiphol – Lodon Heathrow, Boeing 737-900
Today’s itinerary


Contrary to the last time, the boarding is this time well organized with a line by zone. We will wait in the line of zone 1, which will be well boarded in priority to all the others.


We are called by name and invited to embark.


We will wait a few minutes in the jetway before we can enter the aircraft.


Cabin and welcome

The welcome at the door is rather ordinary, and we are invited to make our way to our seats, 1D and F, located in the first row of the cabin, in the middle of two aisles of this 787-9.


Aeromexico chose the Super Diamond seat, in my opinion the best Reverse Herringbone on the market.


You will find the complete review in my previous report between Madrid and Mexico.


This time, no welcome drinkwill be distributed.


Service and catering

The service starts a few minutes after the seat-belt signs have been switched off.

And what a service… A simple soft drink or beer service, with a basket of low quality snacks. And without any soul, without any complementary proposal. Lame.


Arrival and disembarkation

We arrive about 20 minutes behind schedule. The disembarkation will be laborious and we will then wait nearly 20 minutes at the baggage claim.


Bottom line

A quality hard product, but a soft product really too basic.

Olivier Delestre-Levai
Olivier Delestre-Levai
Olivier has been into airline blogging since 2010. First a major contributor to the FlyerTalk forum, he created the FlyerPlan website in July 2012, and writes articles with a major echo among airline specialists. He now co-runs the TravelGuys blog with Bertrand, focusing on travel experience and loyalty programs.

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