Air France Business, London Heathrow – Paris Charles-de-Gaulle, Airbus A320 : Pathetic service

After a good hour spent in the Centurion lounge, we go to gate 11 a few minutes before the theoretical boarding time.

As a reminder, here is the itinerary followed:

#TypeReview
1DiaryMexico City and Cancun
2HotelCourtyard Marriott London Heathrow
3LoungeAmerican Express Centurion Lounge, London Heathrow T3
4FlightAir France Business, Londres Heathrow – Paris Charles-de-Gaulle, Airbus A320
5LoungeAir France Business Lounge, Paris Charles-de-Gaulle 2E-K
6FlightAir France Business, Paris Charles-de-Gaulle – Cancun, Boeing 777-200
7HotelRoyalton CHIC Cancun, an Autograph Collection Resort
8DiaryMexico day 3 : Playa del Carmen et Tulum
9DiaryMexico day 4 : Chichén Itzá
10LoungeThe Lounge, Cancun T4
11FlightAeromexico Domestic Business, Cancun – Mexico Benito Juarez, Boeing 787-9
12HotelThe St. Regis Mexico City
13RestaurantQuintonil, Mexico City
14DiaryMexico day 7 : Mexico City
15DiaryMexico Day 8: Mexico City, Historic Center
16RestaurantLa Buena Barra, Mexico City
17DiaryMexico day 9 : Teotihuacan
18DiaryMexico day 10 : Xochimilco
19LoungeGrand Elite Lounge, Mexico T1
20FlightKLM World Business Class, Mexico Benito-Juarez – Amsterdam Schiphol, Boeing 787-9
21FlightKLM Business Class, Amsterdam Schiphol – Lodon Heathrow, Boeing 737-900
Today’s itinerary

Boarding

When we arrive at the gate, the boarding has already started but we go directly to the already deserted priority line.

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And in a few seconds, we will already be at the end of the gateway.

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Cabin and welcome

The reception is courteous and we go to our seats, the 01A and C.

This is the traditional Air France Smart&Beyond cabin, with a neutralized middle seat.

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The boarding follows its course and a flight attendant distributes small bottles of Thonon. No oshibori.

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Service and catering

A glimmer of hope appears whenI see an item in the “Hot Element” Galley with the flight number... Either it was for the crew, or we’ll never see it.

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Becauseit is an Economy type service that will appear, with cardboard cups. My rear neighbor will ask for a glass of champagne, and it is with a pinched smile that the purser will serve her a half glass and put the bottle away immediately.

I will get a Nescafé in a cardboard cup.

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A few minutes later, a flight attendant will pass by with a basket of junk food.

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So the service is back, but it’s pathetic.

Arrival and disembarkation

We arrive about 15 minutes early, at gate K of terminal 2E.

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Bottom line

A usual Air France flight on the route, with a totally unmotivated crew. Big black spot.

Olivier Delestre-Levai
Olivier Delestre-Levai
Olivier has been into airline blogging since 2010. First a major contributor to the FlyerTalk forum, he created the FlyerPlan website in July 2012, and writes articles with a major echo among airline specialists. He now co-runs the TravelGuys blog with Bertrand, focusing on travel experience and loyalty programs.
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