Aeromexico Business, Mexico Adolfo Suarez – Cancun Internacional, Boeing 787-9: Service to be perfected

After a visit to the Premier lounge of Mexico’s national airline, I leave the lounge and head for the gate.

As a reminder, here is the itinerary followed:

1DiaryTravel Diary – Mexico
2FlightAir Europa Business, London Gatwick to Madrid Barajas, Boeing 737-800
3LoungeCibeles Lounge, Madrid Barajas
4FlightAeromexico Business, Madrid Barajas to Mexico Adolfo Suarez, Boeing 787-9
5LoungeAeromexico Premier, Mexico
6FlightAeromexico Business, Mexico Adolfo Suarez to Cancun International, Boeing 787-9
7HotelJW Marriott Cancun
8LoungeThe Lounge, Cancun T4
9FlightAeromexico Business, Cancun International to Mexico Adolfo Suarez, Airbus A320
10FlightAeromexico Business, Mexico Adolfo Suarez to Madrid Barajas, Boeing 787-9
11FlightAir Europa Business, Madrid Barajas to London Gatwick, Boeing 737-800
Today’s itinerary


On the way to the gate, close to the lounge, I hear the last call with my name chanted in a laughable Spanish accent!

I arrive at the moment of the last call

I hurry up and am the last to board. Result: zero waiting… At the gate, because I have to do all the waiting on the jetway!

The beginning of the jetway is empty…
… But not the ending, which is totally packed.
Nice to fly a domestic flight in a twin-aisle cabin

Cabin and welcome

No surprise: it’s exactly the same cabin as on the previous flight, except that I’m on the left instead of the right, and I’m in exactly the same row.

Nice office at 36,000 feet

The welcome at the door is very basic, I’m just pointed in the right direction.

Service and catering

As I arrive last, I don’t get the welcome drink. However, there will be a good 20 minutes of going back and forth in the cabin, but I will be totally ignored. A very different impression compared to the previous flight, without a doubt. Tired domestic crew?

Minimalist service after takeoff

After take-off and the lights go out, the service begins, with the passage of a basket of sweet pastries pompously named “bread” (they’re industrial gizmos). I’ll have a muffin, and ask for a coffee with milk. No espresso on domestic flights (despite the presence of the machine, the same as on the previous flight).

Coffee will be worse than bad

Very poor. A second basket with bigger junk food will return, but I’ll skip it.

Landing in Cancun

Arrival and disembarkation

We arrive at Cancun airport fifteen minutes ahead of schedule. The jetway takes a few minutes to adjust, and all business class passengers are invited to disembark. The luggage I had to check will be among the first to arrive on the baggage conveyor, and I’ll be out of the airport very quickly, where the hotel driver will be waiting to take me there.

The airport interior is very modern
To baggage delivery
I’ll be at the hotel very quickly.

Bottom line

A very good flight in terms of the hard product, but the service was a disappointment.

Olivier Delestre-Levai
Olivier Delestre-Levai
Olivier has been into airline blogging since 2010. First a major contributor to the FlyerTalk forum, he created the FlyerPlan website in July 2012, and writes articles with a major echo among airline specialists. He now co-runs the TravelGuys blog with Bertrand, focusing on travel experience and loyalty programs.

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