British Airways Club Europe, Budapest Liszt – London Heathrow, Airbus A319: slow service, tired cabin

After an hour in Budapest’s Plaza Premium lounge, we made our way to gate B7, from where our flight to London would depart.

As a reminder, here is the itinerary followed:

#TypeReview
1DiarySummer escape in Hungary
2LoungeBritish Airways Galleries Club, Boston Logan
3FlightBritish Airways Club World, Boston Logan – London Heathrow, Boeing 777-200
4LoungeBritish Airways Galleries First, London Heathrow T3
5FlightBritish Airways Club Europe, London Heathrow – Budapest Liszt, Airbus A320
6HotelThe Ritz-Carlton, Budapest
7RestaurantOttimo at The Ritz-Carlton, Budapest
8TrainMAV Start Intercity First, Budapest Nyugati – Debrecen
9TrainMAV Start Intercity First, Debrecen – Budapest Nyugati
10HotelMatild Palace, a Luxury Collection Hotel, Budapest
11RestaurantSpago by Wolfgang Puck at Matild Palace, Budapest
12RestaurantBistro Parísi, Budapest
13RestaurantThe Duchess Rooftop Bar at Matild Palace, Budapest
14LoungePlaza Premium Lounge, Budapest Liszt
15FlightBritish Airways Club Europe, Budapest Liszt – London Heathrow, Airbus A320
16LoungeBritish Airways Concorde Room, London Heathrow
17FlightBritish Airways Club World, London Heathrow – Boston Logan, Airbus A380-800
Today’s itinerary

Boarding

Boarding began just under 30 minutes before departure of our flight to London Heathrow.

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It took an eternity for handicapped passengers to board, and then group 1, which included us, was called first.

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We had to wait in the jetbridge for a while.

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Cabin and welcome

The Club Europe cabin was an old-generation one. Although dated, it was still comfortable, as the seats can be folded away to widen them and fit the central seat with shelves.

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Pitch was limited and my knees touched the seat in front.

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The welcome was polite, but nothing more.

Service and catering

Service took a long time to start, more than 30 minutes after takeoff.

As a GGL member, I was not offered priority ordering or expedited service.

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When the purser arrived at my row, there were no more omelettes (even though it wasn’t my choice anyways) because “the Americans have stolen all of them”. Apart from the awkward remark, I feel like saying “of course Bozo, if you came to see me before you could have offered me all the options”.

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I had a flat white, which was pretty average and sipped it thoughout the rest of the flight.

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Arrival and disembarkation

We arrived at the gate at London Heathrow slightly behind schedule, waiting for our parking spot in terminal 3 to be released. We then took on the connecting route.

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Bottom line

A mixed flight. While the catering itself was of good, I didn’t really appreciate the attitude of the rather inappropriate purser, and the overall slowness of the service, as well as the lack of attention paid to BAEC Gold Guest List members.

Olivier Delestre-Levai
Olivier Delestre-Levai
Olivier has been into airline blogging since 2010. First a major contributor to the FlyerTalk forum, he created the FlyerPlan website in July 2012, and writes articles with a major echo among airline specialists. He now co-runs the TravelGuys blog with Bertrand, focusing on travel experience and loyalty programs.
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