British Airways Galleries, Boston Logan: Can do better!

For the first segment of this itinerary, we returned to the home of British Airways in Boston.

As a reminder, here is the itinerary followed:

#TypeReview
1DiarySummer escape in Hungary
2LoungeBritish Airways Galleries Club, Boston Logan
3FlightBritish Airways Club World, Boston Logan – London Heathrow, Boeing 777-200
4LoungeBritish Airways Galleries First, London Heathrow T3
5FlightBritish Airways Club Europe, London Heathrow – Budapest Liszt, Airbus A320
6HotelThe Ritz-Carlton, Budapest
7RestaurantOttimo at The Ritz-Carlton, Budapest
8TrainMAV Start Intercity First, Budapest Nyugati – Debrecen
9TrainMAV Start Intercity First, Debrecen – Budapest Nyugati
10HotelMatild Palace, a Luxury Collection Hotel, Budapest
11RestaurantSpago by Wolfgang Puck at Matild Palace, Budapest
12RestaurantBistro Parísi, Budapest
13RestaurantThe Duchess Rooftop Bar at Matild Palace, Budapest
14LoungePlaza Premium Lounge, Budapest Liszt
15FlightBritish Airways Club Europe, Budapest Liszt – London Heathrow, Airbus A320
16LoungeBritish Airways Concorde Room, London Heathrow
17FlightBritish Airways Club World, London Heathrow – Boston Logan, Airbus A380-800
Today’s itinerary

Purchase/Reservation

I booked this itinerary for Boston about a month and a half before we left for Budapest.

We had several options for paid itineraries, but I happened to find two Club World tickets on BA for the dates we wanted. I used two upgrade certificates to use less Avios when paying. So off we went for two round trips via London Heathrow.

On the outbound leg, the very comfortable Club Suite was offered, and on the return leg, the Ying-Yang cabin in the upper deck of the Airbus A380.

Check-in and ground experience

I checked in just under 24 hours before our scheduled departure for London.

At check-in, I noticed a change in the seat allocation towards the back of the cabin… And for good reason, it was a last-minute change to the old Ying-Yang cabin!

I contacted the Gold Guest List line to try and upgrade us to First, but this was not possible with Avios without a huge difference in taxes, and was advised to see at the airport. Either way.

We arrived at Logan airport just over two hours before our flight to London was due to depart.

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We used the First check-in line and were taken care of almost immediately. We were given our boarding passes for London and Budapest, and my wife’s luggage was checked through to our final destination.

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We then headed for the TSA security checkpoint, which was a formality for both my wife and myself.

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Location and welcome

The lounge is located on the departure lounge, above gates E10 and E11. Access is by elevator, and the lounge is on the same floor as the Emirates lounge.

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We were greeted courteously and admitted to the lounge.

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During our stay in this lounge, I returned to the front desk to try to upgrade our seats for a fee, only to be retorted with an ugly lie telling me that First was full while 6 seats were still for sale. Pathetic.

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Lounge design

The design of the lounge had not changed since our last visit. There are plenty of lounging and dining areas. The decor was pleasant, but starting to look dated. At the time of our visit, the dining area was closed.

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Catering

Like the design, the food and beverage offer had not changed since my last visit and provided a good-quality full breakfast.

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I had a few scrambled eggs and a latte.

Bottom line

A pleasant stay, but a lounge I am getting tired of. To be visited at other times of the day.

Olivier Delestre-Levai
Olivier Delestre-Levai
Olivier has been into airline blogging since 2010. First a major contributor to the FlyerTalk forum, he created the FlyerPlan website in July 2012, and writes articles with a major echo among airline specialists. He now co-runs the TravelGuys blog with Bertrand, focusing on travel experience and loyalty programs.
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