British Airways Concorde Room, London Heathrow T5: A step down in service

After a first flight on Air France, I head, in a self-connecting way, to Heathrow terminal 5.

As a reminder, here is the itinerary followed:

#TypeReview
1DiaryBack to school trips to Paris and the United States
2LoungeClub Aspire Lounge, London Heathrow T3
3FlightAir France Business, London Heathrow – Paris Charles-de-Gaulle
4HotelIntercontinental Paris Champs-Elysées
5LoungeAir France Business Lounge, Paris Charles-de-Gaulle 2E-K
6FlightAir France Business, Paris Charles-de-Gaulle – London Heathrow
7LoungeBritish Airways Concorde Room, London Heathrow T5
8FlightBritish Airways First, London Heathrow – Chicago O’Hare, Airbus A380-800
9HotelKimpton Grey Chicago
10HotelKimpton Monaco Chicago
11HotelIntercontinental Chicago
12LoungeAmerican Airlines Flagship Lounge, Chicago O’Hare T3
13FlightAmerican Airlines Domestic First, Chicago O’Hare – Charlotte, Boeing 737-800
14LoungeAmerican Airlines Admirals Club, Charlotte Concourse C
15FlightAmerican Airlines Domestic First, Charlotte – New-York La Guardia, Boeing 737-800
16HotelKimpton Muse, New-York
17HotelIntercontinental New-York Times Square
18LoungeBritish Airways Concorde Room, New-York JFK T7
19FlightBritish Airways First Suite, New-York JFK – London Heathrow, Boeing 777-300ER
Today’s itinerary

Ground course and connection circuit

My feeder flight, on Air France, arrived at Heathrow terminal 3. My BA flight leaves from terminal 5, so I have to take a shuttle bus to get there.

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The queue is long and I have to wait a good 20 minutes before I can get to my bus.

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Once I arrive at terminal 5, I head for the Fast Track of the connecting course, which actually leads to the classic north security line, not even Fast. Lame!

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After waiting a good 15 minutes, I am finally airside!

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Location

The lounge is located in the T5 southern lounge complexwhich includes the Galleries South, the First Class Lounge (mainly for Gold and First of other airlines) and the Concorde Room (for genuine First Class Passengers, and BA Gold Guest List – the highest BA status). It is therefore accessible through this main entrance, but a back door (nicknamed The billionaire’s door) allows discreet access to it just to the right of the Fast Track South security control exit.

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Lounge design

The design of the lounge has not changed since my last visit in March: various spaces, more or less private, are offered, as well as two dining areas, one inside, very cosy, and the other on the terrace, full of light: this is where I will settle down.

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Catering

In this exclusive lounge, there is no buffet: waiters circulate throughout the lounge at the disposal of the customers to order.

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At the time of my visit, it was the breakfast menu that was still on offer, a very extensive menu.

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I would choose the fresh fruit which would be good, I didn’t like the pancakes which were a bit dry.

Bottom line

An experience that is always pleasant, as it is accompanied by Laurent Perrier Grand Siècle. But this is a far cry from the gastronomic cuisine offered by Air France…

Olivier Delestre-Levai
Olivier Delestre-Levai
Olivier has been into airline blogging since 2010. First a major contributor to the FlyerTalk forum, he created the FlyerPlan website in July 2012, and writes articles with a major echo among airline specialists. He now co-runs the TravelGuys blog with Bertrand, focusing on travel experience and loyalty programs.
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