Review : British Airways Galleries Club Lounge – London Heathrow

Continuation of my journey through Heathrow airport following the cancellation of my flight from London to Frankfurt and my rebooking on British Airways for a direct flight to Paris.

Freshly disembarked at terminal 5, I head towards the BA connecting counters as indicated by the lounge manager at Lufthansa. She tells me that my baggage tag has been reported in the BA file and that everything is fine. She also gives me the boarding pass for Paris and tells me the location of the lounge closest to the boarding pass.

Terminal and security

The security is much longer this time, as the number of BA / OneWorld passengers is undoubtedly higher in the UK.

Like Terminal 2, Terminal 5 is very airy, but the lounge signage leaves something to be desired. I understand that I have to go back down to the doors, yes to one end of the terminal.

At British Airways, depending on your travel class and level of membership, you have access to different lounges. As I am neither a loyal BA customer nor a First Class traveler, I have access to the most basic lounge, the Galleries Club, which is accessible to customers traveling in Business class.

There is a lot of criticism of British Airways lounges, especially on Flight-Report. So my expectations were low


The welcome in the lounge is very basic, a simple look and a scan of the boarding pass.

Lounge design

The lounge is located on the mezzanine above Terminal 5. Due to the stacked floors, the ceiling height is quite low, but since the decoration is quite dark, it is a perfect fit for the available space.

The lounge is divided into several spaces that allow for relative privacy, including diverse furniture and low and high partitions.

English and European plugs are available at almost every seat, as well as USB plugs.


The catering in this lounge is done through a central buffet, which offers cold cuts and cheeses, hot dishes in sauce, and some desserts.

I don’t find the criticisms I read previously about the dishes, which are certainly in a bell shape but like in 90% of the lounges in the world, in any case the presentation is not better at Air France.

On the liquid side, a large selection of softs is available, as well as 4 choices of red and white wines.

Spirits are also available but on separate buffets scattered throughout the lounge.

Champagne is available upon request to the lounge staff.

My selection of curries is excellent.

And the cheddar offered is matured to perfection.

Lounge facilities

The toilets were very clean, but I deplore the absence of urinals, which avoid monopolizing toilets for nothing.

The press offer is limited

Showers are also available upon request, and were free when I visited.

The Wifi works perfectly, the password is provided in the BA application.

No spa in this lounge, but a spa common to all the lounges is available (I do not know the rates

Bottom line

A very positive lounge experience and a place that does not at all deserve its reputation as a sky canteen.

Olivier Delestre-Levai
Olivier Delestre-Levai
Olivier has been into airline blogging since 2010. First a major contributor to the FlyerTalk forum, he created the FlyerPlan website in July 2012, and writes articles with a major echo among airline specialists. He now co-runs the TravelGuys blog with Bertrand, focusing on travel experience and loyalty programs.

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