Air France Business Class , Paris Charles-de-Gaulle – London Heathrow : Good service

After a visit to the lounge, I go to the gate as soon as boarding is announced.

As a reminder, here is the itinerary followed:

1DiaryBack to school trips to Paris and the United States
2LoungeClub Aspire Lounge, London Heathrow T3
3FlightAir France Business, London Heathrow – Paris Charles-de-Gaulle
4HotelIntercontinental Paris Champs-Elysées
5LoungeAir France Business Lounge, Paris Charles-de-Gaulle 2E-K
6FlightAir France Business, Paris Charles-de-Gaulle – London Heathrow
7LoungeBritish Airways Concorde Room, London Heathrow T5
8FlightBritish Airways First, London Heathrow – Chicago O’Hare, Airbus A380-800
9HotelKimpton Grey Chicago
10HotelKimpton Monaco Chicago
11HotelIntercontinental Chicago
12LoungeAmerican Airlines Flagship Lounge, Chicago O’Hare T3
13FlightAmerican Airlines Domestic First, Chicago O’Hare – Charlotte, Boeing 737-800
14LoungeAmerican Airlines Admirals Club, Charlotte Concourse C
15FlightAmerican Airlines Domestic First, Charlotte – New-York La Guardia, Boeing 737-800
16HotelKimpton Muse, New-York
17HotelIntercontinental New-York Times Square
18LoungeBritish Airways Concorde Room, New-York JFK T7
19FlightBritish Airways First Suite, New-York JFK – London Heathrow, Boeing 777-300ER
Today’s itinerary


When I arrived at the gate, the flight to London was already boarding. Priorities are respected, and after inspection of my boarding pass and passport by the person in charge of security, I am invited to scan my boarding pass at one of the kiosks available for this purpose.


As is now the practice, there is a long post-boarding waiting time in the gateway.


Cabin and welcome

The wait in the jetway allowed me to admire the superb SkyTeam livery on my Airbus A320 of the day for Heathrow.


The welcome is friendly without being very warm and I settle into my seat, 2A.


The cabin is the traditional Smart & Beyond featured on all medium-haul aircrafts in the fleet.


On each seat, a bottle of water and a pre-packaged oshibori await each passenger.


The flight will leave the gate about 15 minutes late and it is not clear why.


Service and catering

The service starts a few minutes after the seatbelt lights go out.


The tray served is a rather good continental breakfast. The cheese will be excellent, as will the spinach soufflé.


The croissant will be very good, the bread rather average.

The coffee was disgusting, as usual, because it was instant.


Arrival and disembarkation

We arrive a few minutes late at the parking at terminal 3. What a zoo when we disembarked! The queue for immigration is at least two hours long, and fortunately this time I can take the Connections course!


Bottom line

A solid flight, but nothing more, and a poorly motivated crew.

Olivier Delestre-Levai
Olivier Delestre-Levai
Olivier has been into airline blogging since 2010. First a major contributor to the FlyerTalk forum, he created the FlyerPlan website in July 2012, and writes articles with a major echo among airline specialists. He now co-runs the TravelGuys blog with Bertrand, focusing on travel experience and loyalty programs.

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