Air France Business Class , Paris Charles-de-Gaulle – London Heathrow : Good service

After a visit to the lounge, I go to the gate as soon as boarding is announced.

As a reminder, here is the itinerary followed:

#TypeReview
1DiaryBack to school trips to Paris and the United States
2LoungeClub Aspire Lounge, London Heathrow T3
3FlightAir France Business, London Heathrow – Paris Charles-de-Gaulle
4HotelIntercontinental Paris Champs-Elysées
5LoungeAir France Business Lounge, Paris Charles-de-Gaulle 2E-K
6FlightAir France Business, Paris Charles-de-Gaulle – London Heathrow
7LoungeBritish Airways Concorde Room, London Heathrow T5
8FlightBritish Airways First, London Heathrow – Chicago O’Hare, Airbus A380-800
9HotelKimpton Grey Chicago
10HotelKimpton Monaco Chicago
11HotelIntercontinental Chicago
12LoungeAmerican Airlines Flagship Lounge, Chicago O’Hare T3
13FlightAmerican Airlines Domestic First, Chicago O’Hare – Charlotte, Boeing 737-800
14LoungeAmerican Airlines Admirals Club, Charlotte Concourse C
15FlightAmerican Airlines Domestic First, Charlotte – New-York La Guardia, Boeing 737-800
16HotelKimpton Muse, New-York
17HotelIntercontinental New-York Times Square
18LoungeBritish Airways Concorde Room, New-York JFK T7
19FlightBritish Airways First Suite, New-York JFK – London Heathrow, Boeing 777-300ER
Today’s itinerary

Boarding

When I arrived at the gate, the flight to London was already boarding. Priorities are respected, and after inspection of my boarding pass and passport by the person in charge of security, I am invited to scan my boarding pass at one of the kiosks available for this purpose.

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As is now the practice, there is a long post-boarding waiting time in the gateway.

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Cabin and welcome

The wait in the jetway allowed me to admire the superb SkyTeam livery on my Airbus A320 of the day for Heathrow.

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The welcome is friendly without being very warm and I settle into my seat, 2A.

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The cabin is the traditional Smart & Beyond featured on all medium-haul aircrafts in the fleet.

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On each seat, a bottle of water and a pre-packaged oshibori await each passenger.

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The flight will leave the gate about 15 minutes late and it is not clear why.

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Service and catering

The service starts a few minutes after the seatbelt lights go out.

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The tray served is a rather good continental breakfast. The cheese will be excellent, as will the spinach soufflé.

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The croissant will be very good, the bread rather average.

The coffee was disgusting, as usual, because it was instant.

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Arrival and disembarkation

We arrive a few minutes late at the parking at terminal 3. What a zoo when we disembarked! The queue for immigration is at least two hours long, and fortunately this time I can take the Connections course!

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Bottom line

A solid flight, but nothing more, and a poorly motivated crew.

Olivier Delestre-Levai
Olivier Delestre-Levai
Olivier has been into airline blogging since 2010. First a major contributor to the FlyerTalk forum, he created the FlyerPlan website in July 2012, and writes articles with a major echo among airline specialists. He now co-runs the TravelGuys blog with Bertrand, focusing on travel experience and loyalty programs.
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