Finnair Business, Bangkok Suvarnabhumi – Helsinki Vantaa, Airbus A350-900 : Basic but solid

After some time in the JAL Sakura lounge, we leave the latter at the theoretical boarding time.

As a reminder, here is the itinerary followed:

#TypeReview
1DiarySummer vacations in Thailand
2LoungeCathay Pacific First Class Lounge, London Heathrow Terminal 3
3FlightFinnair Business Class, London Heathrow – Helsinki Vantaa, Airbus A350-900
4LoungeSalon Finnair Business Class, Helsinki Vantaa
5FlightFinnair Business Class, Helsinki Vantaa – Bangkok Suvarnabhumi, Airbus A350-900
6HotelSheraton Grande Sukhumvit, a Luxury Collection Hotel, Bangkok
7HotelKimpton Maa-Lai, Bangkok
8DiaryBangkok J1
9DiaryBangkok J2
10RestaurantRestaurant Saneh Jaan, Bangkok
11LoungeBangkok Airways Lounge, Bangkok Suvarnabhumi
12FlightBangkok Airways Economy, Bangkok Suvarnabhumi – Koh Samui, Airbus A319
13HotelVana Belle, a Luxury Collection Resort, Koh Samui
14DiaryKoh Samui J1
15DiaryKoh Samui J2
16LoungeBangkok Airways Blue Ribbon Lounge, Koh Samui
17FlightBangkok Airways Economy, Koh Samui – Bangkok Suvarnabhumi, Airbus A320
18HotelThe Peninsula, Bangkok
19RestaurantLe Normandie, Bangkok
20LoungeJapan Airlines Sakura Lounge, Bangkok Suvarnabhumi
21FlightFinnair Business Class, Bangkok Suvarnabhumi – Helsinki Vantaa, Airbus A350-900
22LoungeFinnair Business lounge non-Schengen, Helsinki Vantaa
23FlightFinnair Business Class, Helsinki Vantaa – Londres Heathrow, Airbus A350-900
Today’s itinerary

Boarding

The D2 gate from which we board is not that close to the lounge, and it will take us a good 10 minutes to reach the gate, while boarding is well underway.

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We proceed to our boarding without hindrance through the priority queue which allows us to access the aircraft without delay.

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Cabin and welcome

New disappointment: it will be again the old Finnair Business cabin for me on this flight, as on the outbound flight. I invite you to refer to the report of the outward journey to discover this cabin.

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It is supplied with pillow, blanket, noise reduction headphones and toiletry kit. This last one is different from the first one in its colors but identical in term of contents, thus rather poor.

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During boarding, welcome drink trays are brought to passengers. I will choose a blueberry juice that I particularly like. No refills will be offered while boarding lasts.

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I will change into my pajamas while boarding.

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Service and catering

Unlike the outbound flight, the service starts quickly after takeoff.

First of all, a warm oshibori is distributed and the tablecloths installed on the tiny shelves. The service is really slow, even if it is much better than on the outward journey.

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The trays with the starters and the main course are distributed.

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The lemongrass salad is very flavorful, and the semi-cooked tuna perfect.

I will choose the braised beef which will be excellent, I will sauce the whole dish.

I will drink sparkling water and excellent Portuguese red wine.

After clearing this first tray, I will ask for the cheese and cheesecake for dessert, both of which will be very good.

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I will skip a hot drink or a digestif, which will not be proposed anyway.

After the service, I will stretch out my seat and have an excellent 8-hour night.

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During the night, a snack basket is placed at the head of the cabin
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The lights are turned on 1h45 before the landing for the breakfast, much too early for my taste considering the proposed service.

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A hot oshibori is offered before breakfast

I will skip the hot quiche stuffed with onions and focus on the yogurt muesli and the croissant which will be OK. My request for an espresso will be honored after a few minutes.

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The espresso, very appreciated at the end of the meal
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Arrival and disembarkation

We arrive at the gate in Helsinki almost an hour ahead of schedule. The gateway is set up quickly and we will be in the terminal in a few minutes.

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Bottom line

A solid flight, with better catering than the outbound flight. But the lack of proactivity of the crew and the very slow service protocol is really prohibitive.

Olivier Delestre-Levai
Olivier Delestre-Levai
Olivier has been into airline blogging since 2010. First a major contributor to the FlyerTalk forum, he created the FlyerPlan website in July 2012, and writes articles with a major echo among airline specialists. He now co-runs the TravelGuys blog with Bertrand, focusing on travel experience and loyalty programs.
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