Iberia Business, Brussels Zaventem – Madrid Barajas, Airbus A320NEO : Excellent service and catering

After a short hour in the lounge, I head to the gate for Madrid a few minutes before the scheduled boarding time.

As a reminder, here is the itinerary followed:

#TypeReview
1LoungeEurostar Business Premier Lounge, Londres St. Pancras
2TrainEurostar Standard Premier, Londres St. Pancras – Bruxelles Midi
3RestaurantRestaurant Bocconi, Bruxelles
4HotelMoxy Brussels Center
5LoungeDiamond Lounge, Bruxelles Zaventem, Portes A
6FlightIberia Business, Bruxelles Zaventem – Madrid Barajas, Airbus A320 NEO
7FlightIberia Business, Madrid Barajas – Malaga, Airbus A319
8HotelAC Hotel Malaga
9RestaurantRestaurant Jose Carlos Garcia, Malaga
10LoungeAena Malaga Airport Lounge
11FlightIberia Business, Malaga – Madrid Barajas, Airbus A320
12FlightIberia Business, Madrid Barajas – Paris Orly, Airbus A321
This journey’s itinerary

Boarding

There is some confusion around the boarding gate. After a few minutes, the two boarding agents indicate that the Fast Track line will be at the other end,which forces about 15 passengers to make their way among the other passengers to reach this priority line.

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I am the second one to boardthe flight, but I will wait a good fifteen minutes on the bridge until the preparation of the flight is finished.

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Cabin and reception

The welcome is rather warm, and I reach my seat 1Fin a few seconds. A disinfectant wipe is distributed to all passengers.

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The cabin looks very familiar and for good reason,it is the same seat as British Airways, from the same IAG group.

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However, on Iberia, there is no tablet separating the two window and aisle seats.

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Service and catering

The service starts a few minutes after take-off.

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Over Paris Charles-de-Gaulle
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… Then Orly

On this 2h30 flight, there is a complete meal plan, with an appetizer, a hot dish, and a dessert. The catering is proposed here by Do&Co, which is a guarantee of quality.

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Two options are offered: either grilled chicken with vegetables or pasta. I will choose the grilled chickenthis time, and will not be disappointed: the vegetables are perfectly cooked, the chicken too, and the potatoes are even turned, which is a guarantee of quality in the restaurant business.

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Refills will not be offered systematicallybut will be gladly provided when requested.

Arrival and disembarkation

We will arrive about 15 minutes early at the gate in Madrid. We will arrive in the main terminal, and I will quickly head to my connecting gate.

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Bottom line

A very good flight, which lacked some proactivity in the service to be perfect.

Olivier Delestre-Levai
Olivier Delestre-Levai
Olivier has been into airline blogging since 2010. First a major contributor to the FlyerTalk forum, he created the FlyerPlan website in July 2012, and writes articles with a major echo among airline specialists. He now co-runs the TravelGuys blog with Bertrand, focusing on travel experience and loyalty programs.
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