American Airlines Business, Miami International – San Jose, Costa Rica, Boeing 737 MAX 8: A Purser Completely Out of His Depth!

After a long wait in Miami, it was finally time to board for Costa Rica.

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Boarding

I arrived at the gate less than five minutes before the scheduled start of boarding, and the process began on time with the boarding of Business passengers, which included me.

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Cabin and welcome

The welcome was courteous as I stepped into this classic American Airlines Domestic First cabin. On flights to Latin America, however, it is marketed as Business Class.

The cabin is configured 2-2 with comfortable recliner seats.

Despite the international nature of the flight, the welcome drink came in the form of a glass of water handed out directly, without even a tray. Quite staggering.

A hot oshibori was then served.

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We pushed back from the gate around ten minutes ahead of schedule.

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Service and catering

The service began with the meal orders being taken. Unfortunately, my pre-ordered burgers had somehow been lost along the way, and I ordered a glass of red wine .

Warm nuts were then distributed, and they were excellent, followed by the drink I had ordered.

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The red wine was poured very generously.

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The tray arrived shortly afterward, with a neat presentation.

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The starter was excellent, with marinated artichokes.

For the main course, the short rib was also delicious, as was the mac and cheese.

Finally, for dessert, the lemon cheesecake was absolutely to die for.

I was offered a refill of red wine when I got up to use the lavatory, but I declined.

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Arrival and disembarkation

We reached the gate nearly 30 minutes ahead of schedule, but immigration took almost an hour, which was hellish.

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Bottom line

A disappointing flight from a service standpoint, with only the catering saving the day.

Itinerary Followed

As a reminder, here is the itinerary followed:

#TypePost
1NotebookBusiness Trip in Costa Rica
2LoungeAmerican Airlines Admirals Club, Boston Logan Term B
3FlightAmerican Airlines Domestic First, Boston Logan – Miami International, Boeing 737 MAX 8
4LoungeAmerican Airlines Flagship Lounge, Miami International
5FlightAmerican Airlines Regional Business, Miami International – San Jose, CR, Boeing 737 MAX 8
6HotelCosta Rica Marriott Hacienda Belen
7HotelAC Hotel San Jose Escazu
8LoungeSantamaría Lounge, San Jose, Costa Rica
9FlightAmerican Airlines Regional Business, San Jose, CR – Miami International, Boeing 737-800
10LoungeAmerican Airlines Flagship Lounge, Miami International
11FlightAmerican Airlines Domestic First, Miami International – Boston Logan, Airbus A321neo
Today’s itinerary
Olivier Delestre-Levai
Olivier Delestre-Levai
Olivier has been into airline blogging since 2010. First a major contributor to the FlyerTalk forum, he created the FlyerPlan website in July 2012, and writes articles with a major echo among airline specialists. He now co-runs the TravelGuys blog with Bertrand, focusing on travel experience and loyalty programs.
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