Here are the steps taken by American Airlines to adapt the service and customer experience to the constraints of COVID-19.
[Article created on 19/06, it will be updated as the service evolves over time].
General health measures at American Airlines
Wearing a mask is mandatory.
Distancing on board as much as possible.
Short/medium haul economy and premium economy on American Airlines after COVID
Flights under 900 miles
Water, canned drinks and juices on request only
No snacks, alcohol or food available in the main cabin.
Flights between 900 and 2199 miles (or 4.5 hours)
Pretzels or biscuits and bottled water offered during boarding.
No snacks, alcohol or food to buy
Water, canned drinks and juice on request.
Short/medium haul business on American Airlines after COVID
Flights under 900 miles
Water, canned drinks, fruit juice and alcohol on request only
Flights between 900 and 2199 miles (or 4.5 hours)
Pretzels or biscuits and bottled water offered during boarding.
Beverages, including alcohol, only on request
No snacks or meals, and no drinks served before departure
Long-haul economy and premium economy on American Airlines after COVID
No alcohol or meals, except on long-haul international flights
No snacks or food to buy
Pretzels or biscuits and water, canned drinks or fruit juice offered during the flight
Long haul business and first class on American Airlines after COVID
No drinks served before departure
Meals served on a tray, not in dishes
Alcohol will be available
Pretzels or biscuits and water, canned drinks or fruit juice offered during the flight
Pillows, blankets and headphones on American Airlines after COVID
No changes announced.
Carry-on baggage
No changes announced.
Lounges :
[22/06]: Charlotte, Chicago, Dallas, Los Angeles, Miami, New York Kennedy, New York Laguardia, Philadelphie, Phoenix, Washington.
Reduced service with packaged snacks and no self-service.
Sources
American Airlines COVID Policy
American Airlines Club and Lounges during COVID
For comparison
- The service on Air France after the COVID
- The service on KLM after the COVID
- The service on Swiss after COVID
- The service on Turkish Airlines after COVID
- The service on British Airways after COVID
- The service on United after COVID
- Service on Delta after COVID
- The service on Iberia after COVID
- The service on Emirates after the COVID
- The service on Lufthansa after the COVID
- Service on Singapore Airlines after COVID
- Service on Qatar Airways after COVID
Photo : Boeing 757 American Airlines by Alejandro Gonzalez M via Shutterstock