Here are the steps taken by Singapore Airlines to adapt the service and customer experience to the constraints of COVID-19.

[Article created on 10/06, updated on 12/07]

General health measures at Singapore Airlines

Health declaration on honour before boarding.

Temperature check before immigration.

Social distancing in the airport.

Handing out of a free kit containing a face mask, hand sanitizer and antibacterial and wipes.

Short/medium haul eco on Singapore Airlines after COVID

On flights to South East Asia and China the service is suspended. A snack bag replaces it.

For the other flights a simplified service is introduced (one-off service) but the service seems to remain the same.

Short/medium haul business on Singapore Airlines after COVID

On flights to South East Asia and China the service is suspended. A snack bag replaces it

[12/07] Simplified service with a reduced menu of drinks and dishes and degraded service.

For the other flights a simplified service is introduced (one-off service) but the service seems to remain the same.

Long haul economy and premium economy on Singapore Airlines after COVID

[12/07] Simplified service with a reduced menu of drinks and dishes and degraded service.

A simplified service is being introduced (one-off service) but the service appears to remain the same.

Long haul business and first class on Singapore Airlines after COVID

[12/07] Simplified service with a reduced menu of drinks and dishes and degraded service.

The service remains the same but the service is simplified with a one-time service on a tray instead of a service at the table.

Pillows, blankets and headphones on Singapore Airlines after COVID

Headsets, headrest covers, pillowcases, sheets and blankets will be replaced after each
flight. The linen is washed at high temperature to disinfect them after each use.

Carry-on baggage

No change.

Lounges :

All lounges are closed except for the Silverkris lounge in Terminal 3. They will be reopened gradually.

Sources

Singapore Airlines E-brochure on COVID service of 07/06

Press release of 07/06

For comparison

• The service on Air France after the COVID
• The service on KLM after the COVID
• The service on Swiss after COVID
• The service on Turkish Airlines after COVID
• Service on American Airlines after COVID
• The service on British Airways after COVID
• The service on United after COVID
• Service on Delta after COVID
• The service on Iberia after COVID
• The service on Emirates after the COVID
• The service on Lufthansa after the COVID
• Service on Qatar Airways after COVID

Photo : Service on Singapore Airlines by Artorn Thongtukit via Shutterstock

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