Tag: passenger experience

Over the past 20 years, the air travel experience has become increasingly digitalized, in some cases radically so, for the greater comfort of passengers. At least that's the impression one may have. In fact, a recent study by Chair...

Meals served on board cost from 4 to over 100 euros. Not neutral, but not enough to explain buy-on-board or ticket prices alone. Much is said about airline food. That the quality of the food is more or less mediocre,...

Due to the evolution of the uses of new technologies and to decrease the time spent at check-in, Alaska Airlines will start to remove its check-in kiosks in airports. A precursor? Certainly, but this is not necessarily very good...

Lufthansa is working with SITA on a system to facilitate the re-routing of delayed baggage, improve the experience of customers who are faced with it and save the airlines money. Lost or delayed luggage is an air passenger's worst fear....

Unknown to the general public, the Skypriority Panel application which allows passengers to rate their experience in airports and on flights of the Skyteam alliance member airlines has just been revamped. Skypriority Panel in brief According to the alliance's statement: "Customer...

Like all business sectors, the travel industry is investing massively in digital to improve the sacrosanct customer experience and when I read the discourse of many solution providers, digital would be the answer to almost all the problems of...

An airline is responsible to its customer for the smooth running of the trip from end to end. But unfortunately the airline does not always have all the levers in its hands to ensure that everything goes smoothly, which...

A month ago we introduced #DEGRAD19, the ranking of airlines based on how they maintained or degraded their service quality and customer experience due to COVID-19. After a month things have of course evolved and we are happy to share...

Here are the steps taken by Qatar Airways to adapt the service and customer experience to the constraints of COVID-19. . General health measures at Qatar Airways Mask must be worn during the entire flight. Short/medium haul eco on Qatar Airways after COVID All...