TagsPassenger experience

Tag: passenger experience

How much does an in-flight meal cost?

Meals served on board cost from 4 to over 100 euros. Not neutral, but not enough to explain buy-on-board or ticket prices alone. Much is said about airline food. That the quality of the food is more or less mediocre,...

Soon the end of check-in kiosks in airports?

Due to the evolution of the uses of new technologies and to decrease the time spent at check-in, Alaska Airlines will start to remove its check-in kiosks in airports. A precursor? Certainly, but this is not necessarily very good...

Lufthansa and SITA improve delayed baggage handling

Lufthansa is working with SITA on a system to facilitate the re-routing of delayed baggage, improve the experience of customers who are faced with it and save the airlines money. Lost or delayed luggage is an air passenger's worst fear....

Skypriority Panel: an app to rate your experience with Skyteam airlines

Unknown to the general public, the Skypriority Panel application which allows passengers to rate their experience in airports and on flights of the Skyteam alliance member airlines has just been revamped. Skypriority Panel in brief According to the alliance's statement: "Customer...

The travel industry overestimates the impact of digital on the customer experience

Like all business sectors, the travel industry is investing massively in digital to improve the sacrosanct customer experience and when I read the discourse of many solution providers, digital would be the answer to almost all the problems of...

Airlines and airports need to work better together to improve the customer experience

An airline is responsible to its customer for the smooth running of the trip from end to end. But unfortunately the airline does not always have all the levers in its hands to ensure that everything goes smoothly, which...

#DEGRAD19 2nd edition: Which airlines make you travel in the best conditions this summer?

A month ago we introduced #DEGRAD19, the ranking of airlines based on how they maintained or degraded their service quality and customer experience due to COVID-19. After a month things have of course evolved and we are happy to share...

What service on Qatar Airways with COVID health restrictions?

Here are the steps taken by Qatar Airways to adapt the service and customer experience to the constraints of COVID-19. . General health measures at Qatar Airways Mask must be worn during the entire flight. Short/medium haul eco on Qatar Airways after COVID All...

What service on Iberia with COVID health restrictions?

Here are the steps taken by Iberia to adapt the service and customer experience to the constraints of COVID-19. General health measures at Iberia Mask must be worn during the entire flight. Short/medium haul in eco on Iberia after COVID "Simplified" service. No...