Here are the steps taken by Swiss to adapt the service and customer experience to the constraints of COVID-19.
[Article created on 11/07, updated on 12/07]
General health measures at Swiss
Social distancing in the airport.
[12/06] Masks must now be worn when flying
It is recommended to wear a mask when flying.
Short/medium haul in eco on Swiss after COVID
Flights of less than 60 minutes: no service.
After 60 minutes: normal drinks service with some adjustments but no food.
After 171 minutes: service of a “bento” box.
Short/medium haul business on Swiss after COVID
The normal food and drink service is maintained with some adjustments.
Long haul in eco on Swiss after COVID
The normal food and drink service is maintained with some adjustments.
Long haul in business and first on Swiss after COVID
The normal food and drink service is maintained with some adjustments.
Pillows, blankets and headphones on Swiss after COVID
In economy no pillows or blankets in short/medium haul and blankets without pillows are provided in long haul.
In business, cover is provided in medium-haul only on night flights and the normal service is maintained in business and first on long-haul.
Carry-on baggage
No change.
Lounges :
All lounges are closed, but passengers can use the lounges of partner airlines if they are open.
Sources
COVID Service Protocol at Swiss.
For comparison
- The service on Air France after the COVID
- The service on KLM after the COVID
- The service on Turkish Airlines after COVID
- Service on American Airlines after COVID
- The service on British Airways after COVID
- The service on United after COVID
- Service on Delta after COVID
- The service on Iberia after COVID
- The service on Emirates after the COVID
- The service on Lufthansa after the COVID
- Service on Singapore Airlines after COVID
- Service on Qatar Airways after COVID
Photo : Swiss crew de Dmitry Birin via Shutterstock
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