Tag: #DEGRAD19
Disaster at the Alfonso XIII, Seville
As you'll have gathered from the title, my experience at the Alfonso XIII Hotel was very different from Bertrand's a few months ago.
Reminder of my itinerary:
A look back at a... disastrous stay.
Booking
I'd been wanting to visit Seville for a...
Airlines continue to cut service
Although we are by no means experts in virology, we can tell you one thing about COVID-19: it is a virus that is used an easy excuse. The same goes for "customer reviews".
We have followed the resumption of the...
#DEGRAD19 2nd edition: Which airlines make you travel in the best conditions this summer?
A month ago we introduced #DEGRAD19, the ranking of airlines based on how they maintained or degraded their service quality and customer experience due to COVID-19.
After a month things have of course evolved and we are happy to share...
Flying Blue doubles XP and miles to boost traffic
Since the beginning of the COVID-19 crisis, Flying Blue, Air France and KLM have announced numerous customer-oriented measuresas initially the reduction of the qualification thresholds for the year 2020, then the fact that 2020 to be considered a blank...
How much will you pay for your flights this summer?
As the airline industry begins a long and arduous takeoff, many people are already wondering what impact the crisis will have on their wallets and the prices of the tickets they will buy in the weeks and months to...
Transavia launches low-cost medium-haul service….
One of the very concrete impacts of COVID-19 at a time when air transport is slowly taking off again is the adaptation by airlines of their services to new health constraints.
This adaptation can take different forms and be very...
What service on Qatar Airways with COVID health restrictions?
Here are the steps taken by Qatar Airways to adapt the service and customer experience to the constraints of COVID-19.
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General health measures at Qatar Airways
Mask must be worn during the entire flight.
Short/medium haul eco on Qatar Airways after COVID
All...
What service on Iberia with COVID health restrictions?
Here are the steps taken by Iberia to adapt the service and customer experience to the constraints of COVID-19.
General health measures at Iberia
Mask must be worn during the entire flight.
Short/medium haul in eco on Iberia after COVID
"Simplified" service.
No...
What service on British Airways with COVID health restrictions?
The following are the steps taken by British Airways to adapt the service and customer experience to the constraints of COVID-19.
General health measures at British Airways
Mask must be worn in flight and in the airport according to national regulations.
No...