Here are the measures taken by Air France to adapt the service and customer experience to the constraints of COVID-19.
[Article created on 09/06, updated on 12/07]
General health measures at Air France
Masks must be worn in the airport and in flight, and physical distancing is enforced at the airport when boarding.
A temperature check is carried out on boarding.
Physical distancing is enforced on board where possible.
Short/medium haul in eco on Air France after COVID
[12/07] Normal service is reinstated on flights of less than 2.5 hours.
No food or beverage services are offered on flights of less than 2.5 hours.
After 2.5 hours, the offer is the same as in normal times on drinks and favours “individually wrapped, or sealed products” for the meals.
Short/medium haul business on Air France after COVID
[12/07] Air France has announced that it will resume normal service. In fact it would just be a cake and a drink.
No food or beverage services are offered on flights of less than 2.5 hours.
After 2.5 hours, the offer is the same as in normal times on drinks and favours “individually wrapped, or sealed products” for the meals.
Long-haul economy and premium economy on Air France after the COVID
The offer is the same as in normal times on drinks and favours “individually wrapped or sealded products” for meals.
Long haul in business and first class on Air France after the COVID
The offer is the same as in normal times on drinks and favours “individually wrapped or sealed products” for meals.
As this tweet shows, the second is no longer served on a tray but in a lunch bag.
Pillows, blankets and headphones on Air France after COVID
On short/medium haul :
No pillows are available in economy and business class.
Systematic renewal of each blanket, provided in a protective plastic film
On long haul :
Each cover is systematically renewed and made available in a protective plastic film.
Disinfection of cushions at certain risky destinations.
Carry-on baggage
No changes announced.
Lounges :
[12/07] Lounges at 2F reopened with service no longer self-service but by an agent. Cayenne, Fort-de-France, Pointe-à-Pitre and Saint-Denis de La Réunion are also reopened.
The only lounges available, with an adapted offer, are :
- New York
- Chicago
In addition, the lounges of the Skyteam partner airlines are accessible if they are open.
Sources
For comparison
- The service on KLM after the COVID
- The service on Swiss after COVID
- The service on Turkish Airlines after COVID
- Service on American Airlines after COVID
- The service on British Airways after COVID
- The service on United after COVID
- Service on Delta after COVID
- The service on Iberia after COVID
- The service on Emirates after the COVID
- The service on Lufthansa after the COVID
- Service on Singapore Airlines after COVID
- Service on Qatar Airways after COVID
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