What service on Air France with the COVID health restrictions?

Here are the measures taken by Air France to adapt the service and customer experience to the constraints of COVID-19.

[Article created on 09/06, updated on 12/07]

General health measures at Air France

Masks must be worn in the airport and in flight, and physical distancing is enforced at the airport when boarding.

A temperature check is carried out on boarding.

Physical distancing is enforced on board where possible.

Short/medium haul in eco on Air France after COVID

[12/07] Normal service is reinstated on flights of less than 2.5 hours.

No food or beverage services are offered on flights of less than 2.5 hours.

After 2.5 hours, the offer is the same as in normal times on drinks and favours “individually wrapped, or sealed products” for the meals.

Short/medium haul business on Air France after COVID

[12/07] Air France has announced that it will resume normal service. In fact it would just be a cake and a drink.

No food or beverage services are offered on flights of less than 2.5 hours.

After 2.5 hours, the offer is the same as in normal times on drinks and favours “individually wrapped, or sealed products” for the meals.

Long-haul economy and premium economy on Air France after the COVID

The offer is the same as in normal times on drinks and favours “individually wrapped or sealded products” for meals.

Long haul in business and first class on Air France after the COVID

The offer is the same as in normal times on drinks and favours “individually wrapped or sealed products” for meals.

As this tweet shows, the second is no longer served on a tray but in a lunch bag.

Pillows, blankets and headphones on Air France after COVID

On short/medium haul :

No pillows are available in economy and business class.

Systematic renewal of each blanket, provided in a protective plastic film

On long haul :

Each cover is systematically renewed and made available in a protective plastic film.

Disinfection of cushions at certain risky destinations.

Carry-on baggage

No changes announced.

Lounges :

[12/07] Lounges at 2F reopened with service no longer self-service but by an agent. Cayenne, Fort-de-France, Pointe-à-Pitre and Saint-Denis de La Réunion are also reopened.

The only lounges available, with an adapted offer, are :

  • New York
  • Chicago

In addition, the lounges of the Skyteam partner airlines are accessible if they are open.

Sources

COVID service on Air France

For comparison

Bertrand Duperrin
Bertrand Duperrinhttp://www.duperrin.com
Compulsive traveler, present in the French #avgeek community since the late 2000s and passionate about (long) travel since his youth, Bertrand Duperrin co-founded Travel Guys with Olivier Delestre in March 2015.
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