Here are the steps taken by KLM to adapt the service and customer experience to the constraints of COVID-19.
[Article created on 12/06, updated on 12/07]
General health measures at KLM
No change in boarding priorities.
Health measures on boarding according to local rules.
Social distancing on board if possible.
Mask must be worn on board.
Short/medium haul in eco at KLM after COVID
[12/07] The passenger will receive a box with a sandwich. Soft drinks, water, tea served on request but no alcoholic drinks until 18/07. Until then, you cannot bring your own alcohol.
The passenger will find a box containing a sandwich, a biscuit and water on the seat when boarding.
No hot or alcoholic drinks will be served.
Short/medium haul business at KLM after COVID
[12/07] The passenger will have a box with, depending on the time, breakfast, lunch or dinner. Soft drinks, water, tea served on request but no alcoholic drinks until 18/07. Until then, you cannot bring your own alcohol.
The passenger will find a box containing a sandwich, a biscuit and water on the seat when boarding.
Water and soft drinks on request but no hot or alcoholic drinks will be served.
Long haul in eco on KLM after COVID
[12/07] The passenger will have a box containing a snack, a fruit and a drink. He will also be served a salad, a hot dish and a dessert. Soft drinks, water, tea served on request but no alcoholic drinks until 18/07. Until then, you cannot bring your own alcohol.
The passenger will find a box containing a sandwich, a biscuit and water on the seat when boarding.
No hot food will be served on flights under 9h.
Water and soft drinks on request but no hot or alcoholic drinks will be served.
Long haul business at KLM after COVID
[12/07] The passenger will have a box containing a snack, a fruit and a drink. He will also be served a salad, a hot dish, a dessert and cheese with a cracker. Soft drinks, water, tea served on request but no alcoholic drinks until 18/07. Until then, you cannot bring your own alcohol.
The passenger will find a box containing a sandwich, a biscuit and water on the seat when boarding.
No hot food will be served on flights under 9h.
Water and soft drinks on request but no hot or alcoholic drinks will be served.
Pillows, blankets and headphones on KLM after COVID
No information available.
Carry-on baggage
No change.
Lounges :
[12/07] The Schengen lounge is open from 6am to midday and when it is closed you can access the non-Schengen lounge which is open from 7am to 9pm.
The Crown Lounge in the non-Schengen area of Amsterdam airport is the only one open.
Sources
For comparison
- The service on Air France after the COVID
- The service on Swiss after COVID
- The service on Turkish Airlines after COVID
- Service on American Airlines after COVID
- The service on British Airways after COVID
- The service on United after COVID
- Service on Delta after COVID
- The service on Iberia after COVID
- The service on Emirates after the COVID
- The service on Lufthansa after the COVID
- Service on Singapore Airlines after COVID
- Service on Qatar Airways after COVID
Photo : KLM crew de Novikov Aleksey via Shutterstock
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