When we published the first edition of the #DEGRAD19 Customer Experience Degradation Barometer with COVID measures we did not rate Lufthansa due to lack of information at the time. This is now possible and we will take this into account in the first update of the barometer in mid-June.
[Article created on 8/06, it will be updated as the service evolves over time].
According to the airline the following measures are in force until 31/08/2020.
General health measures at Lufthansa
Masks must be worn in the airport and in flight, and physical distancing is enforced at the airport when boarding.
All dishes will be served sealed and no paper documents will be given to passengers except menus and of course safety instructions.
Short/medium haul in eco on Lufthansa after COVID
It all depends on the flight duration:
- less than 50 minutes, no beverage service
- more than 50 minutes, a bottle of water
- beyond 150 minutes, a snack and the usual beverage service
- (e.g. more than 180 minutes, an extra vegetarian sandwich and it is always possible to order special meals in advance)
Short/medium haul business on Lufthansa after COVID
The normal food and beverage service will continue and special dishes can be pre-ordered.
Lufthansa’s long-haul economy and premium economy after COVID
In economy class :
- A vegetarian dish and the usual drinks service.
- Special meals can be ordered in advance.
In premium eco :
- Distribution of a menu and choice between two courses.
- Special meals can be ordered in advance as before.
- Regional menus are discontinued.
Long haul in business and first on Lufthansa after COVID
In business :
- Distribution of a menu as usual and choice between three main courses (first meal) or two courses (second meal).
- All snacks are individually wrapped.
- Regional menus are discontinued.
In First :
Usual service maintained, but no “open menu”. Here we wonder what they mean by “Open Menu”, maybe the a la carte breakfast in our opinion…
Pillows, blankets and headphones on Lufthansa after COVID
On short/medium haul :
No pillows are available in economy and business class. In business, a freshly washed blanket on night flights is distributed on night flights.
On long haul :
In Premium Economy and Economy, disposable headphones are provided. In first and business class, passengers enjoy the usual service.
On flights longer than 10.5 hours, mattresses are available as usual in business class.
Carry-on baggage
Although in theory up to two pieces of cabin baggage can be carried, Lufthasa asks its customers to limit themselves to one piece.
In return, the hold baggage allowance is increased by one bag.
Lounges :
The only lounges available are:
- Frankfurt – Senator Lounge, Terminal 1 Hall A
- Munich – Business Lounge, Terminal 2 Schengen Zone
- Newark – Lufthansa Lounge, Gate level next to gates 60 – 68
In addition, the lounges of the Star Alliance partner airlines are accessible if they are open.
Sources
Simplified service protocol at Lufthansa
For comparison
- The service on Air France after the COVID
- The service on KLM after the COVID
- The service on Swiss after COVID
- The service on Turkish Airlines after COVID
- Service on American Airlines after COVID
- The service on British Airways after COVID
- The service on United after COVID
- Service on Delta after COVID
- The service on Iberia after COVID
- The service on Emirates after the COVID
- Service on Singapore Airlines after COVID
- Service on Qatar Airways after COVID
Photo : Lufthansa crew by Sorbis via Shutterstock
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