Delta Economy Comfort, Boston Logan – Austin Bergstrom, Airbus A220-100: Insufficient service

We left the lounge less than 5 minutes before the start of boarding, the gate of our flight being located just below the lounge.

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As a reminder, here is the itinerary followed:

#TypeReview
1DiaryWeek-end in Austin, Texas
2LoungeDelta SkyClub, Boston Logan
3FlightDelta Economy Comfort, Boston Logan – Austin Bergstrom, Airbus A220-100
4HotelThe Otis Hotel Austin, Autograph Collection
5RestaurantLamberts Downtown Barbecue
6LoungeUnited Club, Austin
7FlightUnited Domestic First, Austin Bergstrom – Chicago O’Hare, Boeing 737-900
8LoungeUnited Club, Chicago O’Hare
9FlightUnited Domestic First, Chicago O’Hare – Boston Logan, Boeing 737-900
Today’s itinerary

Boarding

As usual in the United States, the boarding starts right on time, i.e. 40 minutes before the departure for this flight. This is obviously too much time for such a small aircraft and for a culture far from the southern European bordello of Air France, ITA or Iberia…

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10 minutes after the start of boarding, the 104 passengers are on board.

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Priorities are strictly respected, with the First cabin boarding first, then the Economy Comfort cabin, then the SkyPriority passengers who are not part of these two cabins.

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We were the first to board the Economy Comfort cabin in an extremely civilized manner.

Cabin and welcome

The Economy Comfort cabin is located just after the 12 seats of the First cabin. It also has 3 rows and can accommodate up to 15 passengers.

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The seats are very similar to those of the Main Cabin, except for a padded seat cover with red stitching and an improved pitch of 2 to 3 inches depending on the aircraft. All seats are equipped with an IFE.

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This was useful for a flight of almost 5 hours to Austin.

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No welcome drink was offered, but headphones for the IFE were distributed.

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We left the gate about 15 minutes late due to a toilet issue which ended up being solved quickly.

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Service and catering

Service begins about 25 minutes after takeoff from Boston.

It starts with a distribution of premium snacks only for Economy Comfort passengers. I took a bag of shelled pistachios.

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Then comes the beverage service, and I’ll have a Jack Daniels on the rocks A second snack is offered and I had Biscoff, with the Delta logo as we like!

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The crew disappears then completely until landing, when they will collect rubbish.

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Arrival and disembarkation

We arrived in Austin with about thirty minutes of delay on the planned schedule. The disembarkation will be done easily, in this pleasant terminal!

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Bottom line

An uneventful flight, a little bit long, and especially with a flagrant lack of service, since after the first passage, we did see any crew member until landing. For almost five hours of flight, it’s not enough!

Olivier Delestre-Levai
Olivier Delestre-Levai
Olivier has been into airline blogging since 2010. First a major contributor to the FlyerTalk forum, he created the FlyerPlan website in July 2012, and writes articles with a major echo among airline specialists. He now co-runs the TravelGuys blog with Bertrand, focusing on travel experience and loyalty programs.
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