SAS Plus, Copenhagen Kastrup – Oslo, Airbus A321 : Disastrous crew

After a nearly two-hour stay at the lounge, it was time to board my flight to Oslo.

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As a reminder, here is the itinerary followed:

#TypeReview
1DiaryFall Business Trip in Scandinavia and Paris
2LoungeGalleries First, Londres Heathrow T5
3FlightBritish Airways Club Europe, London Heathrow – Copenhagen Kastrup
4HotelMarriott Copenhagen
5RestaurantThe Samuel, Copenhagen
6LoungeSAS Gold Lounge, Copenaghen Kastrup
7FlightSAS Plus, Copenhagen Kastrup – Oslo, Airbus A321
8FlightSAS Plus, Oslo – Paris Charles-de-Gaulle, Airbus A320NEO
9HotelIntercontinental Paris Le Grand
10LoungeAmerican Airlines Admiral’s Club, Paris Charles-de-Gaulle 2AC
11FlightBritish Airways Club Europe, Paris Charles de Gaulle – London Heathrow
Today’s itinerary

Boarding

When I arrived near the gate B7 from which my flight to Oslo is boarding, I noticed a delay of 5 minutes, 9:20 instead of 9:15. Nothing serious but with a 35 minutes connection in Oslo everything becomes critical.

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Cabin and welcome

The cabin of this A321 is quite standard at SAS, in shades of gray.

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In SAS Plus, there will be no blocked middle seat and I will unfortunately have a seatmate on this flight.

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Service and catering

The service starts a few minutes after the seatbelt lights is turned off.

Cardboard lunch boxes are distributed. And I must say that I am pleasantly surprised. Certainly it is not fancy but it is very good.

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The coffee, on the other hand, will be disgusting because it is instant.

Arrival and disembarkation

We will arrive a few minutes after the scheduled time, having failed to make up for our delay in flight.

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I will only moderately appreciate the passive-aggressive attitude of the main cabin manager and will inform her when I get off of the plane. I know that flight attendants have flight safety missions, but I think that these missions can be carried out with a smile and without assaulting the passengers.

Bottom line

A rather good flight, but the attitude of the crew can ruin everything!

Olivier Delestre-Levai
Olivier Delestre-Levai
Olivier has been into airline blogging since 2010. First a major contributor to the FlyerTalk forum, he created the FlyerPlan website in July 2012, and writes articles with a major echo among airline specialists. He now co-runs the TravelGuys blog with Bertrand, focusing on travel experience and loyalty programs.
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