Lounge Puerta de Alcala, Madrid Barajas T2: An ordinary airport lounge

While I have a conference call to make, I arrive at the airport almost 3h30 before my flight to Warsaw.

As a reminder, here is the itinerary followed:

#TypeReview
1LoungeBritish Airways Galleries First, London Heathrow T5 (not reviewed)
2FlightIberia Business, London Heathrow – Madrid Barajas, Airbus A350
3HotelAC Hotel San Sebastian de los Reyes
4LoungePuerta de Alcala Lounge, Madrid Barajas T2
5FlightLOT Business, Madrid Barajas – Warsaw Chopin, Boeing 737-800
6HotelHotel Bristol, a Luxury Collection Hotel, Warsaw
7LoungeBolero Lounge, Warsaw Chopin
8FlightBritish Airways Club Europe, Warsaw Chopin – London Heathrow, Airbus A320
Today’s itinerary

Check-in and ground experience

I booked this flight about 2 weeks before departure. And the price was not reasonable at all: almost £250 one way from Madrid to Warsaw.

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A few days before departure, I receive an offer to upgrade to Business, which I ignore. The lowest bid will gradually drop from £80 to £60. I would have benefited from this auction if it was a personal trip.

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The day before departure, I check in for my flight, and discover a boarding pass in Business! Waiting was a good thing!

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I arrive at the airport very early having an important meeting before the flight.

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In Madrid, LOT operates from Terminal 2. When I arrived, more than 3h30 before departure, the check-in counters were still closed.

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No problem, I use my Passbook boarding pass to access the Fast Track located below the LOT counters. My eligibility is quickly checked, and I am directed to the priority queue.

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I will be airside in less than 2 minutes.

Location

The lounge is located just past the security station, and is accessible by stairs or elevators. When I arrived, one person was already being served, and a sign announcing the lounge’s affluence and the impossibility of accommodating PriorityPass members and other credit cards was refused.

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I am however invited to enter without any problem, even if I arrive almost 3 hours before my flight.

Lounge design

The design of the lounge is quite basic, but various spaces are available: work, relaxation, dining.

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The furniture seems to be of very average quality.

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Catering

The food and beverage offering is more than acceptable, especially for an airport Schengen lounge. Various cold and hot dishes are offered, as well as desserts.

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The offer of soft and hard drinks is really comprehensive and of good quality.

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The wines are excellent, especially the Spanish wines.

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I’ll settle for a drink and some hot food that will be good, but not more.

Bottom line

A pleasant experience, without being exceptional.

Olivier Delestre-Levai
Olivier Delestre-Levai
Olivier has been into airline blogging since 2010. First a major contributor to the FlyerTalk forum, he created the FlyerPlan website in July 2012, and writes articles with a major echo among airline specialists. He now co-runs the TravelGuys blog with Bertrand, focusing on travel experience and loyalty programs.
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