Air France Lounge, Boston Logan Terminal E : makeover needed

As this long weekend is coming to an end, we leave with my wife for the airport a little more than 3 hours before my flight (hers is an hour later).

I was first dropped off at terminal C, now used by TAP in Boston Logan, instead of terminal E. This implies towing the aircraft between arrival and departure, as Boston has immigration facilities only at terminal E.

As a reminder, here is the itinerary followed:

#TypeReview
1DiaryWeekend in Boston
2LoungeLufthansa Senator Lounge, London Heathrow T2
3LoungeUnited Club, London Heathrow T2
4LoungeAir Canada Maple Leaf Lounge, London Heathrow T2
5LoungeSingapore Airlines Silver Kris Lounge, London Heathrow T2
6FlightTAP Executive, London Heathrow – Lisbon Portela, Airbus A321NEO
7FlightTAP Executive, Lisbon Portela – Boston Logan, Airbus A321LR NEO
8HotelThe Langham, Boston
9LoungeAir France Lounge, Boston Logan Terminal E
10FlightTAP Executive, Boston Logan – Lisbon Portela, Airbus A321LR NEO
11LoungeTAP Executive Lounge, Lisbon Portela
12FlightTAP Executive, Lisbon Portela – London Heathrow, Airbus A321NEO
Today’s itinerary

Check-in and ground experience

The path from the dedicated Uber and Lyft app drop-off is located in the parking lot. So, as at the arrival, you have to take the elevator and then the footbridge to reach the terminals.

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In this terminal dedicated to JetBlue, it is not easy to find the TAP check-in counter, located on the left side of the terminal, because there is no screen indicating its location.

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A dedicated line for Premium and Star Gold passengers is available, and completely empty.

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I will use it to proceed with my registration even though I am already registered online.

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My COVID-19 vaccination certificate is checked (Portugal requires vaccination even for transit passengers, even if the final destination does not require it), and I am given my boarding pass.

I am also told that the lounge for TAP is located opposite door C19. I will ignore this information and go to the same lounge as my wife.

I ask if there is a Fast Track, and they tell me that there is, at the very end of the terminal.

I then use this Fast Track, which will have of Fast only the name since I will take 15 minutes to pass airside.

Location

The Air France lounge is located below gates E. From the C-doors, just follow the signage to the E-doors and this is one of the first lounges you’ll come across.

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A number of airlines located in Terminal E use this lounge. As a result, even though it is eligible for Priority Pass access, its access is restricted to eligible passengers of the airlines using it at certain times, particularly around Air France departures.

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This was my case when I arrived at the lounge, but after explaining to the flight attendant, she let me join my wife!

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Lounge design

How can I put it? A real return to the past, with the design of the Air France lounges of the 90s: camel armchairs, grey linoleum, overused furniture… This lounge needs a complete renovation and fast. It no longer meets today’s standards.

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Catering

Here too, the food offer is pathetic, unappetizing. One comes to prefer the offer of the Delta SkyClub, that is to say… In any case I will skip the catering.

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Bottom line

A really pathetic lounge, a maximum attendance and a disappointing catering, this lounge has nothing to please!

Olivier Delestre-Levai
Olivier Delestre-Levai
Olivier has been into airline blogging since 2010. First a major contributor to the FlyerTalk forum, he created the FlyerPlan website in July 2012, and writes articles with a major echo among airline specialists. He now co-runs the TravelGuys blog with Bertrand, focusing on travel experience and loyalty programs.
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