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Amsterdam-Porto in business class on KLM: very good service

Even if I'm not a fan of the cramped cabin of Embraers, this flight with KLM in business class between Amsterdam and Porto was of high quality, not least because of an excellent flight attendant. So here I am,...

Medium-haul service: a step backwards for Air France-KLM, a step forwards for SAS

In the airline's own words, ‘Air France is constantly looking at opportunities to develop its offer, in order to best meet customer expectations in line with market trends’. For passengers, this will mean the end of the light snacks...

Code-Share and Interline Agreement between Air France, KLM and SAS, a new step in both groups integration

Starting from September 1, 2024, a new code-share and interline agreement between Air France, KLM, and Scandinavian Airlines (SAS) promises to transform the experience of frequent flyers. This long-awaited strategic partnership aims to optimize services and connections for travelers...

ITA customers can now credit their flights on Flying Blue

Customers flying with ITA and having purchased their ticket from the Italian airline will now be able to credit their flights to Flying Blue. It remains to be seen for how long. ITA and Skyteam: the end of the...

The Dutch government’s difficult journey towards reducing flights at Schiphol

The Dutch government is reversing its decision to reduce capacity at Schiphol by cutting flights from summer 2024, under political pressure from both sides of the Atlantic. Airlines are relieved, but the airport is disappointed. Ambitious environmental targets for the...

Ben Smith: how has his five-year tenure at Air France-KLM fared?

Five years after his appointment as head of Air France-KLM, Ben Smith's assessment is extremely positive, especially given the events he has had to deal with. But that shouldn't blind us to the fact that there is still room...

A new business class for KLM’s 777s

KLM has finally unveiled its new B777 business class. One notable feature: sliding doors. We've been waiting a long, long time - too long - for KLM's business class product to evolve. Almost ten years ago, it was faster than...

Next seat blocked: The new anciliary service offered by european airlines

For the past 15 years, airlines have been competing to charge passengers as much as possible in addition to the airfare and taxes initially paid: seat selection, extra baggage, Fast Track at airports, pre-ordered menus: the bill can quickly...

End of customer service on Twitter: what impact for passengers?

Air France and KLM, which used Twitter as a customer relations channel, announced almost simultaneously last week that they were putting an end to this practice. Maybe the first of many? It is possible but it is unlikely to...