Iberia Business post-COVID, Seville – Madrid Barajas, Airbus A320: Minimal but friendly service

The time has already come for us to return to France after our “replacement vacation”, which was booked late due to the COVID crisis.

As a reminder, here is the booked itinerary:

#TypeReview
1FlightIberia Business, Paris Orly – Madrid Barajas, Airbus A320
2FlightIberia Business, Madrid Barajas – Palma de Mallorca, Airbus A320
3HotelThe St. Regis Mallorca Mardavall
4FlightAir Europa Economy, Palma de Mallorca – Seville, Boeing 737
5HotelHotel Alfonso XIII Sevilla, a Luxury Collection Hotel (after Bertrand’s visit)
6TrainRenfe Avant Turista, Seville-Cordoba
7TrainRenfe AVE Turista Plus, Cordoba-Seville
8FlightIberia Business, Seville – Madrid Barajas, Airbus A320
9LoungePlaza Mayor Lounge, Madrid Barajas T4
10FlightIberia Business, Madrid Barajas – Paris Orly, Airbus A321
Here we go for these two segments to Paris

Arrival at the airport and check-in

We arrive at the airport 1h30 before our flight by Uber from the Alfonso XIII hotel, which left us with a very bitter taste.

The FIDS is a bit rustic

At the moment, Iberia doesn’t offer priority check-in in Seville, so we have to wait a good 15 minutes before we can offload our Freight, checked in all the way to Paris with priority tags stuck on the boarding passes we’re given. The whole process is carried out with a smile and professionalism.

No priority check-in at Iberia in Seville
The counters are not the freshest in the business
In fact, it’s so small that it’s not respected…

As the airport’s Fast Track is closed, the normal queue is used. At this time of day, however, we don’t have to worry, as we’re airside in just a few minutes.

As in many Spanish airports, the lounge in Seville, operated by Aena, is closed, and we have to make do with the only café open.

The fast track will be closed

Overall, the airport needs a major overhaul (which has just begun).

Most catering areas are closed
And the lounge (all airlines) is closed.
Closed!
The airport’s gloomy corridors

Boarding

Boarding takes place in rows, from back to front. No priority boarding is offered.

We’re almost the last to board

Cabin and welcome

The cabin is that traditionally offered on Iberia medium-haul flights, with leather seats and a neutralized middle seat in Business class, with USB and power sockets.

Iberia’s classic medium-haul cabin

This device is equipped with Wifi (which I won’t be using).

Wifi available on board

The crew is very friendly with us. We feel like we’re in grandma’s house, taking care of her Business cabin and making sure nothing is missing.

On the wall, it’s not drips… It’s the Iberia decor (don’t try to understand it…)

Service and catering

Service, already minimalist in normal circumstances on domestic Iberia flights, is reduced to its simplest expression: hot and cold drinks served in disposable containers, an (excellent) pre-packaged croissant and a few dry cakes.

Good service for a domestic flight

I note that the croissant is supplied by Do&Co… The beginnings of a very positive change at Iberia?

Arrival and disembarkation

We arrive at the gate in Madrid 10 minutes early. Disembarkation will take place in a rather organized fashion, with each of the ranks authorized to disembark being called.

The purser tells us it will be the same crew on our next flight, but on a different aircraft… Excellent news!

Disembarkation at T4 in Barajas

Bottom line

An excellent domestic flight, confirming the good impression I had on the outward journey.

Olivier Delestre-Levai
Olivier Delestre-Levai
Olivier has been into airline blogging since 2010. First a major contributor to the FlyerTalk forum, he created the FlyerPlan website in July 2012, and writes articles with a major echo among airline specialists. He now co-runs the TravelGuys blog with Bertrand, focusing on travel experience and loyalty programs.
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