A month ago we introduced #DEGRAD19, the ranking of airlines based on how they maintained or degraded their service quality and customer experience due to COVID-19.
After a month things have of course evolved and we are happy to share with you the second edition of the #DEGRAD19 barometer.
To know the reasons for these ratings and to have our comments and analysis, watch our special video.
Photo : flight crew by tynyuk via Shutterstock