Tag: Customer Experience
10 things that annoy me in a restaurant
Over the course of my experiences in restaurants, I've come to identify a number of points that irritate me to no end, and in talking to various people I've come to realize that this is a fairly widespread feeling.
I...
How much does an in-flight meal cost?
Meals served on board cost from 4 to over 100 euros. Not neutral, but not enough to explain buy-on-board or ticket prices alone.
Much is said about airline food. That the quality of the food is more or less mediocre,...
Customer experience: is the hotel industry heading for disaster?
Customers seem to be less and less satisfied with chain hotels, a problem that's nothing new, but one that's unlikely to improve, since its cause lies in the relationship between hoteliers and chains...and in the latter's lack of courage.
Customers...
End of customer service on Twitter: what impact for passengers?
Air France and KLM, which used Twitter as a customer relations channel, announced almost simultaneously last week that they were putting an end to this practice. Maybe the first of many? It is possible but it is unlikely to...
Lufthansa and SITA improve delayed baggage handling
Lufthansa is working with SITA on a system to facilitate the re-routing of delayed baggage, improve the experience of customers who are faced with it and save the airlines money.
Lost or delayed luggage is an air passenger's worst fear....
Skypriority Panel: an app to rate your experience with Skyteam airlines
Unknown to the general public, the Skypriority Panel application which allows passengers to rate their experience in airports and on flights of the Skyteam alliance member airlines has just been revamped.
Skypriority Panel in brief
According to the alliance's statement:
"Customer...
Airlines and airports need to work better together to improve the customer experience
An airline is responsible to its customer for the smooth running of the trip from end to end. But unfortunately the airline does not always have all the levers in its hands to ensure that everything goes smoothly, which...
#DEGRAD19 2nd edition: Which airlines make you travel in the best conditions this summer?
A month ago we introduced #DEGRAD19, the ranking of airlines based on how they maintained or degraded their service quality and customer experience due to COVID-19.
After a month things have of course evolved and we are happy to share...
What will make people fly again in the coming months?
The air transport sector is starting to take off again, very slowly but surely. In France, Orly reopened this morning and, in general, the airlines are planning to slowly rebuild their network without increasing their service.
The recovery of...