Here is the second edition of #DEGRAD19, the barometer that tracks the degradation of service and passenger experience in the airline industry following COVID-19 .

In this video:

• The presentation of the ranking
• Consistency between the airlines of the same group
• Why you should expect passenger discontent
• Are the Asian and Gulf airlines the big losers?

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To go further :

• Read the infographic

• The 1st edition of the barometer
• The 1st infographic and methodology
• Paris-Frankfurt in Business on Lufthansa after COVID
• Frankfurt-Munich in Business on Lufthansa after COVID
• Munich-Frankfurt in Business on Lufthansa after COVID
• Frankfurt-Paris in Business on Lufthansa after COVID
• The Lufthansa Senator Lounge in Frankfurt after the COVID
• The Lufthansa Business lounge in Munich after the COVID