British Airways Club Europe : Service above all!

As part of a business trip to London, I recently traveled in the Club Europe cabin on British Airways, with a more than honorable experience: speed, simplicity and service.

Booking

I made the reservation for this business trip a few days before. And the chances of finding an affordable ticket are rare: Air France is already almost sold out and peaks at more than 600€ for a round trip in Economy, Eurostar at nearly 400€ and almost 700€ in Premium. Only British Airways does not exaggerate the fares and is around 200€ the round trip in Economy. Banco!

Check-in

I check-in online 24 hours before departure. At that moment, BA offers me a paid upgrade for 89€… Banco! I jumped on the opportunity and took out my personal AmEx to proceed to the payment, and here I am in Club Europe class.

Ground experience

BA operates to London City from Orly in Paris via its subsidiary CityFlyer.

At Orly, the check-in counters are located in Hall 3, from which non-Schengen flights depart.

Please note that check-in counters only open 2 hours before the flight, so there is no need to arrive before if you have luggage to put in the hold. In addition, the counters are not shared with its subsidiary OpenSkies which also operates from Orly West Hall 3.

Having arrived early, I decide not to check my carry-on bag and to go directly airside.

As I am traveling in Club Europe today, I am eligible for Fast Track for immigration and security which I pass in less than 3 minutes.

OpenSkies lounge at Orly-Ouest

So I go to the OpenSkies lounge located in the basement of Hall 3, near the restrooms.

During almost 1 hour, I am the only passenger in the lounge. It is quite pleasant although a little dark. The seats are very comfortable and equipped with USB and multi-standard plugs.

The offer is rather rich although there is no hot dish, with mini-sandwiches, cheeses, pastries, all of good quality. The breads are also of good quality.

As for drinks, softs are of course available as well as hot drinks.

The serious things are also there and champagne is available on request to the staff.

Boarding

The boarding is done with a (relative) respect of the priorities. In spite of the presence of a footbridge quite adapted to the type of aircraft, we have to go down a staircase and embark with a stepladder. Strange.

Flight and service protocol

On Embraer aircraft operated by BA Cityflyer, the Club Europe class does not have a neutralized seat, unlike some competitors. The configuration is therefore strictly identical to that of the economy class, except for a slightly improved pitch in the first rows of the cabin.

No welcome service on the ground.

Once airborne, the service begins with a hot oshibori.

Then comes the meal. The service is done by tray and not by trolley. On a flight of this duration, there is a selection of dishes, a dessert that is consistent, warm bread and champagne.

There’s even a coffee refill, and drinks are available until you touch them. Really a great performance.

Disembarkation

Nothing to report, the experience at LCY upon arrival is perfect.

Bottom line

Really a great experience and with a great value for money. And Tier Points that correspond to the class flown, in this case Business. I recommend it!

Olivier Delestre-Levai
Olivier Delestre-Levai
Olivier has been into airline blogging since 2010. First a major contributor to the FlyerTalk forum, he created the FlyerPlan website in July 2012, and writes articles with a major echo among airline specialists. He now co-runs the TravelGuys blog with Bertrand, focusing on travel experience and loyalty programs.
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