Royal Air Maroc Business, London Heathrow – Casablanca: very disappointed

After a two-hour stay in the Lufthansa lounge, it was time to board for Casablanca. I leave the lounge when the flight is already indicated as boarding.

As a reminder, here is the route followed:

#TypeReport
1LoungeLufthansa Business Lounge, Londres Heathrow
2FlightRoyal Air Maroc Business, Londres Heathrow – Casablanca, Boeing 737 MAX
3FlightRoyal Air Maroc Business, Casablanca – Marrakech, Embraer E190
4HotelBarcelo Palmeraie, Marrakech
5LoungePearl Lounge, Marrakech Menara
6FlightTAP Business Class, Marrakech – Lisbonne Portela, Embraer E190
7FlightTAP Business Class, Lisbonne Portela – Londres Heathrow, Airbus A320
Today’s itinerary

Boarding

Boarding takes place on the lower level of the lounge , the latter being located on the mezzanine in hall A.

The priorities are respected, a line is materialized and I borrow it. I find my check-in agent who recognizes me and scans my boarding pass and checks my passport, and I rush into the catwalk (long as usual at Heathrow).

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Cabin and reception

I enter the plane and hand my boarding pass to the purser who checks my seat. It ‘s cordial but nothing more .

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The Business cabin is a small cabin with 3 rows on the 737, and the latter has very comfortable recliner seats, although a little worn .

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The aircraft is equipped with the SkyInterior cabin which gives an impression of space given the layout of the baggage racks.

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Before takeoff, a soft drink service is carried out, I will take an apple juice, which will be served to me at room temperature.

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10 minutes before the theoretical departure time, we leave the boarding gate to take off on runway 27R.

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Service and catering

After a magnificent take-off with night falling over the English capital, the service begins about fifteen minutes later with an aperitif service.

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He asked me what I want to drink, I asked for champagne, but he told me there was none . I’m a bit disappointed, it looked like it was a RAM service marker. Almonds are distributed to me, then a glass of white wine arrives. Not bad, but served at room temperature .

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A tray is then served to me.

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I don’t have a menu so I’m trying to deduce with what I’ve been told…

As a starter, balik salmon surrounded by its seaweed , and potato salad. Good, and very fresh.

The bread is served afterwards, as is the refill of wine and the service of water. Shame.

The starter is then served to me, then the dish is served to me, on the tray. The options ( chicken or lamb tagine ) are offered to me. I choose the tagine, which will be succulent, and not too filling . On the other hand, the choice of prunes on the plane raises questions…

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A refill of bread is proposed to me and I accept it with pleasure to sauce everything. Because sauce is not cheating!

I move on to the dessert, not very creative, but this chocolate tart will be good nonetheless .

After dessert, a fruit and cheese service is offered to me, and I will accept this proposal. I chat with my PNC, very pleasant, but who is shy and has trouble with my photos

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She’ll be just as shy about the impressive Moroccan tea service .

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The flight will end with a series of light turbulences.

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Arrival and disembarkation

We will arrive in Casablanca 25 minutes ahead of schedule . No landing in rows, everyone can get up to collect their belongings.

A Business bus will be waiting for us to take us to arrivals and to the connecting circuit.

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Conclusion

A rather disappointing flight. I expected a more attentive service , and it was undoubtedly due to budget cuts related to COVID-19 that it was reduced.

Olivier Delestre-Levai
Olivier Delestre-Levai
Olivier has been into airline blogging since 2010. First a major contributor to the FlyerTalk forum, he created the FlyerPlan website in July 2012, and writes articles with a major echo among airline specialists. He now co-runs the TravelGuys blog with Bertrand, focusing on travel experience and loyalty programs.
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