Marriott Budapest: What a failed arrival!

After a very average flight from London on BA in Club Europe, we arrived in Budapest for a long stay at the Marriott, ideally located facing the Danube.

As a reminder, here is the itinerary followed:

#TypeReview
1LoungeThe Centurion Lounge, Londres Heathrow Terminal 3
2FlightBritish Airways Club Europe, Londres Heathrow – Budapest, Airbus A320
3HotelMarriott Budapest
4TrainMAV IC First, Budapest – Debrecen
5TrainMAV IC First, Debrecen – Budapest
6RestaurantEssencia Budapest
7LoungePlatinum Lounge, Budapest T2B: Good in every way
8FlightBritish Airways Club Europe, Budapest – Londres Heathrow, Airbus A320
Today’s itinerary

Booking

I booked this hotel at the same time as I booked my plane ticket.

The hotel where I used to stay in Budapest is no longer a Marriott hotel (it was the New York Palace), so this time I choose the Marriott Budapest, which is located on the banks of the Danube and has a perfect location for exploring the center of the city.

So here we go for a 7 night stay in the Hungarian capital for a little less than 100€ a night.

Arrival

A few days before my arrival, I send an email to the Ambassador department to clarify my status to the hotel, having had many problems in the last two years with a non-recognition of my statusin many properties following my name change.

I received a reply a few days later saying that it had been done, and again received a booking confirmation by e-mail.

I check my reservation regularly and will not see any upgrades until I arrive at the hotel. I guess the systems are not synchronized as it happens sometimes, and I would have a nice suite since some are available for reservation.

We arrive at the hotel shortly before 11pm after our flight from London.

We are welcomed by the head receptionist who proceeds with the check-in formalities.

Everything is done very professionally and cordially, even if there is no mention of any upgrade, until we talk about the breakfast, mentioned as not included.

I mention the possibility of choosing breakfast as a welcome gift as an Ambassador member and I see the front desk manager stiffen, bordering on a drop of beading sweat because obviously my membership number isn’t even listed in my reservation!

He apologizes profusely, asks me for my membership number, and frantically taps on his keyboard to find me the best possible option.

He will find me the highest possible executive room category, with a magnificent view of the castle, and will of course give me access to the M Club, the hotel’s Club Lounge, temporarily relocated to the lobby due to the renovation of the current Club.

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I’ll send an angry email to the Ambassador department, who really didn’t do their job, and forward it to the General Manager a few days later.

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Room

The assigned room is a room of the highest category of the hotel’s Executive rooms, located on the 8th floor of the property and with a magnificent view of the Buda Castle.

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The corridors are very long, as the hotel has many rooms.

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The renovation is however well done and the materials are of high quality.

The room is of acceptable size. At the entrance there is a small open closet. Stylish but not very practical.

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On the left is the bathroom. It is quite small, but it is renovated and the shower will be just perfect. Same thing, for two, the space is not extraordinary but it will do the job.

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Then comes the bedroom, with TV and desk on the left, the very comfortable King bed on the right, and a nice sofa against the window in front. I will use this sofa a lot to work.

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Finally, the virtual tour in video:

Hotel facilities

The hotel is equipped with a fitness room and a spa.

We used the fitness room once, but the spa was not very nice.

Restaurants

The hotel has two restaurants, one of which is on the rooftop. We will also use the Club Lounge for some snacks and drinks

Club Lounge

The hotel’s Club Lounge, named M Club, is temporarily located in the hotel’s Lobby, in a dedicated area. There is an attendant during the day but the space is open 24 hours a day for hot and cold drinks.

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Alcoholic beverages are available from 5:30 p.m. to 9:30 p.m., as well as snacks all day.

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We will use this space for some hot and cold drinks to take a break from the cold days of visiting the city.

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DNB Budapest – Breakfast service

For breakfast, the M Club does not offer service but all guests are welcome to use DNB Budapest, the property’s main restaurant.

Depending on the time of day,it can be a bit of a canteen especially at the end of the service.

Eligibility is checked at the entrance by an attendant, and the seating is free. Some beverage service is provided at the table, although everything is available on a self-service basis.

Even at the end of the service, the buffets are appetizing.

A wide selection of hot and cold products is available and of good quality.

It will be quieter on weekdays, of course.

Departure

The departure formalities were simple and the invoice was sent by e-mail within minutes of our departure.

Bottom line

A good stay, unfortunately spoiled by the mishap of the arrival.

Olivier Delestre-Levai
Olivier Delestre-Levai
Olivier has been into airline blogging since 2010. First a major contributor to the FlyerTalk forum, he created the FlyerPlan website in July 2012, and writes articles with a major echo among airline specialists. He now co-runs the TravelGuys blog with Bertrand, focusing on travel experience and loyalty programs.
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