Air France Business, London Heathrow – Paris Charles-de-Gaulle: No service, what a disgrace!

After a fast passage to the Plaza Premium lounge, I’m off to Paris.

When you’ve been in the desert… For too long!

As a reminder, here is the itinerary followed:

1LoungePlaza Premium Lounge, London Heathrow Terminal 2
2FlightAir France Business, London LHR to Paris CDG, Airbus A320
3LoungeAir France Lounge, Paris CDG 2F
4FlightAir France Business, Paris CDG to Heraklion HER, Airbus A319
5HotelDomes of Elounda, Autograph Collection
6FlightAir France Business, Heraklion to Paris CDG, Airbus A320
7HotelMoxy Paris Charles-de-Gaulle
8LoungeAir France Lounge, Paris CDG 2E-K
9FlightAir France Business, Paris CDG to London LHR, Airbus A318
Today’s itinerary


Boarding takes place from the now familiar A26 gate, located at some distance from the main part of the terminal.

On the way to the boarding gate at the very end of the terminal

Surprisingly, all the morning flights depart from here: Air France, KLM, Lufthansa and TAP on this Saturday morning… Why not spread them out across the terminal in this time of social distancing?

Everyone boards in the same area…

The SkyPriority queue is empty and I board directly after navigating Heathrow’s complex jetways.

Post-boarding routes at LHR are always complicated.
Behind the drops, this morning’s A319

Cabin and welcome

The welcome is rather cold (not even a hello) and the French authorities’ tracing form is handed to me.

The weather outside is as gloomy as the mood inside

I don’t see the point of it at all, since when I had the COVID 3 months earlier and reported it to the airline, they didn’t care and didn’t do the contact tracing job.

The useless contact tracing form

With London now switched to A319 iso A318s, I’m welcomed in the Smart & Beyond cabins, much more premium than the ignominious A318 seats, with blocked middle seat and Business class headrests.

Take-off from London Heathrow under gloomy skies

There will be 4 rows of Business on this flight, and this class will be fully booked.

Service and catering

You dreamed it, Air France did it. Yes, the airline is still citing the health situation as the reason for not offering any Business class service on all UK destinations.

Superb service in Business Class on Air France. A air service that will soon be worth a air customer !

No valid reason is given, and I really thought that things had returned to normal, 3 months after my last flight on the route… Nothing of the sort.

Wifi works very well, however

I’ll mention it to the purser when we disembark (who won’t care).

At least it’s always sunny up there…

Arrival and disembarkation

We arrive at terminal 2E about ten minutes behind schedule, due to a landing on the north doublet. I’ll be disembarking first, as I’m in row 1.

Bottom line

What can I say? Pitiful ground service in London, non-existent in-flight service... Nothing to save this flight!

Olivier Delestre-Levai
Olivier Delestre-Levai
Olivier has been into airline blogging since 2010. First a major contributor to the FlyerTalk forum, he created the FlyerPlan website in July 2012, and writes articles with a major echo among airline specialists. He now co-runs the TravelGuys blog with Bertrand, focusing on travel experience and loyalty programs.

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