Air France Business Class, London LHR – Paris CDG, Airbus A318 : Non-existent service again

As part of a new business trip to Paris, I’m once again making the decision of choosing Air France., due to the high frequencies offered by the national airline to London, which at that time operated 3 daily flights to the British capital, compared with just one train a day on Eurostar and two flights a week on BA.

When I arrive, the boarding hall is empty

Here’s the itinerary:

#TypeReview
1FlightAir France Business, London Heathrow – Paris Charles-de-Gaulle, Airbus A318
2HotelRenaissance Paris Hippodrome de Saint-Cloud
3FlightAir France Business, Paris Charles-de-Gaulle – London Heathrow, Airbus A318
Today’s itinerary

Ground experience and lounge

Like last time, I’ll be using the Plaza Premium lounge. In principle, Air France passengers are welcome this time. The lounge will gradually fill up with passengers from many airlines. You can find the review here.

The Plaza Premium lounge is the only one open at LHR T2.

Boarding

Having arrived at the airport more than 3 hours before departure, I didn’t get to the check-in counters. So I left the lounge a good quarter of an hour before boarding to have my PCR test checked at the gate, which was done, albeit laboriously.

LHR’s not-so-deserted corridors

As a result, I’m in “pole position” for boarding and I’m the first to arrive at the plane.

Boarding gates obviously disabled
Pole position!

Cabin and welcome

The welcome is rather warm and I settle into my seat, 02F. No oshibori or water bottle positioned.

Empty corridors after boarding

The flight will be fully booked in both Business and Economy.

Service and catering

In view of the recent exchanges on FlyerTalk, I was expecting to see a meal tray again…

Superb cruise over France

No, it’s still… nothing that’s provided. The purser will come and do her platinum greeting and apologize, and bring me and my neighbor, who is also Platinum for life, a bottle of water.

Limited pitch and no service

Arrival and disembarkation

We arrive in Hall K of Terminal 2E.

Early arrival at gate, hall K

Immigration will be cleared in 2 minutes, after verification of the PCR test and the reason for travel, and I’ll be in my UberC which will take me to my hotel 5 minutes later.

The baggage delivery room is completely empty

Bottom line

An uneventful flight, but we’re still waiting for the service on the route to return.

Olivier Delestre-Levai
Olivier Delestre-Levai
Olivier has been into airline blogging since 2010. First a major contributor to the FlyerTalk forum, he created the FlyerPlan website in July 2012, and writes articles with a major echo among airline specialists. He now co-runs the TravelGuys blog with Bertrand, focusing on travel experience and loyalty programs.
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