the show

Here is the second edition of #DEGRAD19, the barometer that tracks the degradation of service and passenger experience in the airline industry following COVID-19 . In this video: The presentation of the rankingConsistency between the airlines of the same...

Turkish Airlines offers its passengers with long connections a free hotel in Istanbul. We tested it and we share our feedback with you. https://youtu.be/jes-z6T38_o +++++++ To go further: - The service offered by Turkish Airlines for long connections. - The...

Everyone is wondering how much the passenger experience will be degraded in the air tomorrow. We have analysed the level of service offered by different airlines to derive a ranking according to the degradation of the passenger experience they...

Dans cet épisode, nous évoquons l'avenir de l'expérience passager dans le transport aérien avec l'émergence de nombreuses contraintes de santé. For this we invited Olivier Joffet, a strategy consultant specialising in the airline industry. On the agenda : The...

In this special issue we tell you how KLM has changed its service in the age of deconfinement. What we can already tell you is that the behaviour of the crew is not up to par. https://youtu.be/M6GaiU8gHeY +++++++ To go...

This week we look at which countries it is possible to travel to and under what conditions at the moment. For this we welcome two guests, Rose and Kristof, two frequent flyers who will share their experience and knowledge...

This week we talk about the possible scenarios for air transport in the COVID-19 crisis and we welcome Nicolas Mariotte, VP Business Strategy at We Digital Garden who conducted a study on the subject. On the agenda : -...

After two months of confinement, many are already asking the question: can we book our holidays now? What are the risks?Will the cancellation and refund conditions be the same this summer?Our tips. https://youtu.be/_Y4MMCjJqK0 +++++++ To go further : - Flight cancellations...

Due to COVID-19 most flights are cancelled and most of the time the airlines do not refund them. We explain why and, above all, how to limit the damage. https://youtu.be/3hdxWSJ1PxQ +++++++ To go further: - Flight cancellations and COVID-19: why don't...

In this issue of TravelGuys TV we talk about a ticket cancellation on Eurostar due to COVID 19 and best practice in customer service in a crisis. https://youtu.be/dsoQzl2snf8 +++++++ To go further : - COVID-19 handling at Air France +++++++ Suggest...