United Domestic First, Newark International – Boston Logan, Boeing 737 MAX 8: Shameful

Here we go for the final leg of this business trip to Washington, DC, with a MAX 8.

Boarding

I left the lounge at the scheduled boarding time, taking no risks as I knew the inbound flight had just landed. It would be at least 25 minutes before boarding started due to passenger deplaning and cabin cleaning.

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Boarding began 30 minutes late, and the departure time was adjusted to a 15-minute delay.

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Pre-boarding started, followed by Group 1 (my group), with access through automated gates.

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Cabin and welcome

The welcome was friendly and warm as I entered the 737 MAX 8 cabin.

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The Domestic First cabin has 4 rows of recliner seats in a 2-2 configuration. The seats were comfortable and equipped with power outlets.

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No welcome beverages were offered during boarding.

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Service and catering

This flight had no service! For no apparent reason, there was no service offered by the cabin crew. Only a tray of (not cold) water was passed around. Shameful!

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Arrival and disembarkation

We arrived at the gate 15 minutes behind schedule, which wasn’t too bad.

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Bottom line

A very disappointing flight with non-existent service.

Itinerary

As a reminder, here is the itinerary followed:

#TypePost
1DiaryBusiness Trip in Washington, DC
2LoungeUnited Club, Boston Logan
3FlightUnited Domestic First, Boston Logan – Newark International, Boeing 737 MAX 9
4LoungeUnited Club, Newark International Gate C74
5FlightUnited Domestic First, Newark International – Washington Reagan, Bombardier CRJ550
6HotelThe Ritz Carlton, Georgetown, Washington DC
7RestaurantFilomena, Georgetown, Washington DC
8RestaurantBrasserie Liberté, Georgetown, Washington DC
9LoungeAmerican Express Centurion Lounge, Washington Reagan
10FlightUnited Domestic First, Washington Reagan – Newark International, Bombardier CRJ550
11LoungeUnited Club, Newark International Gates A
12FlightUnited Domestic First, Newark International – Boston Logan, Boeing 737 MAX 8
Today’s itinerary
Olivier Delestre-Levai
Olivier Delestre-Levai
Olivier has been into airline blogging since 2010. First a major contributor to the FlyerTalk forum, he created the FlyerPlan website in July 2012, and writes articles with a major echo among airline specialists. He now co-runs the TravelGuys blog with Bertrand, focusing on travel experience and loyalty programs.
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