Virgin Atlantic Upper Class, London Heathrow – Boston Logan, Airbus A330-900NEO: What a difference compared to the previous flight!

While the boarding started after the theoretical time, I left the lounge 5 minutes after the theoretical time to go to my gate.

As a reminder, here is the itinerary followed:

#TypeReview
1FlightVirgin Atlantic Upper Class, Boston Logan – London Heathrow, Airbus A330-300
2HotelMillenium Hotel London Kensington (not reported)
3LoungeVirgin Atlantic Clubhouse, London Heathrow
4FlightVirgin Atlantic Upper Class, Londres Heathrow – Boston Logan, Airbus A330-900NEO
Today’s itinerary

Boarding

After a long walk through the corridors of London Heathrow terminal 3, I finally arrived at my gate of the day, gate 13. The boarding was already in progress, and all SkyPriority passengers and a good part of the non-priority passengers had already boarded.

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I noticed a mini-lounge reserved for priority customers was located on the right side of the gate, I will explore it during my next visit.

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The process at the gate was a bit chaotic and I waited for a long time in the jetbridge before being able to enter the plane.

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The welcome at the gate was warm and I was pointed out to my seat.

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Cabin and welcome

The cabin of the Airbus A330-900NEO of Virgin Atlantic was very nice. It is 1-2-1 staggered suites, a bit like the Delta One suites. A door allows you to isolate yourself during the flight.

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I chose today a window suite in row 8, which has only one window is located further away from the aisle, for more privacy. I did not try the reclining position, but I think the seat was spacious enough.

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The welcome was excellent, and the service was like that during the whole flight. A welcome drink tray was offered, and I chose an orange juice (champagne and a royal kir with rose were also offered).

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A can of still water was already present in the seat storage.

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On my seat was already present the basic amenity kit and the menu of the day.

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The seat is really spacious, many storage spaces are available, and the screen is of excellent quality.

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Boarding ended slowly and we left the gate a few minutes ahead of schedule.

Service and catering

The service started a few minutes after the seat belt sign went off.

A first passage of aperitif was made, and some chips in a cup were distributed.

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As an appetizer, I ordered the celery salad with goat cheese, very fresh, which was served without a tray, directly on the tray table. Nice premium effort that continued throughout the flight. The mini baguette and butter, constantly renewed during this service, were excellent as well

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For the main course, I chose the cod which was excellent, cooked to perfection and served with delicious Pont-Neuf fries. Everything was plated inflight. Refills were offered throughout the meal.

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I chose a warm apricot cake for dessert, which will be excellent and served with a superb whipped cream. Sorbet was offered afterwards, and I spent the rest of the flight working, but the crew was constantly passing by to offer refills or snacks. Note, however, that for those who like it, there is a bar area just behind the Upper Class with a couch and drinks in a mini-bar.

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Before landing, an afternoon tea was served, and I ordered the scones and clotted cream,which I loved. I particularly liked the silverware, very well designed on Virgin.

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Arrival and disembarkation

We arrived half an hour ahead of schedule in Boston, and I was quickly landside, in less than 10 minutes.

Bottom line

An excellent flight on Virgin Atlantic, which contrasts with my catastrophic experience on the outbound flight.

Olivier Delestre-Levai
Olivier Delestre-Levai
Olivier has been into airline blogging since 2010. First a major contributor to the FlyerTalk forum, he created the FlyerPlan website in July 2012, and writes articles with a major echo among airline specialists. He now co-runs the TravelGuys blog with Bertrand, focusing on travel experience and loyalty programs.
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