Aftera long itinerary with its layover in Doha, I arrived in Bangalore. As a reminder, here is the itinerary followed:

Booking

I booked this hotel about a month before my arrival. I booked for myself but also for my team and for my client, benefiting from very advantageous rates.

So here we go fora little less than 100€ per night per room, breakfast included.

I send an email to the Ambassador Marriott right after my reservation to specify the names of the residents in each room.

A few days before my arrival,I also contact the hotel to plan a transfer from the airport, which will be confirmed later.

On the day of my arrival, noting a fairly minimal upgrade, I ask if suites are available via the Marriott app chat. The answer is surprisingly positive, but I am told thatthere will be a supplement to pay, given the occupation of the hotel. Considering the price of the supplement, I accept, butI imagine I will be reimbursed later by the Corporate Marriott.

Arrival

I arrive at the Bangalore airport shortly before 3am. After some laborious immigration formalities, but finally quite fast. I walk out of the airport and meet the people holding a Ritz-Carlton/Marriott sign. I am told that my driver is on his way,that he is parked in the parking lot, and that he will be there in five minutes.

After five minutes,the attendant accompanies me to the drop-off zone, and my driver arrives within a minute. He is very friendly, and we have an interesting conversation until we arrive at the hotel.

On our arrival, I am taken in charge by a doorman who passes the security formalities, and this allows us to go to the check-in formalities, made on the third floor of the property. A credit card imprint and my passport are requested, and in a few minutes, I will be on my way to the suite.

The credit card imprint made will be quite minimal, barely covering the price of the three nights excluding upgrades. Finally, I am thanked for my loyalty and given a welcome letter for the Ambassador members.

I am finally accompanied to my room by the receptionist, who will take care of my luggage.

Room

My suite was located on the 11th floor of the property.

When you enter this suite, you come across a large entranceThis room is equipped with a chair for putting on shoes, a shower room that allows visitors to stay out of the night area, and a large lounge area and finally an office which allows to be totally separated from the sleeping area.

A welcome gift was left for me, as well as a personalized message from the General Manager. In this living room, there is also a coffee machine which I will use a lot during my stay, as well as a sound system connected to the television.

The second room is the sleeping area itself, featuring a king size bed with two large, connected nightstands, a lounging area near the window, and a walk-in closet, which will allow me to get comfortable during my four night stay.

Finallythe bathroom, of beautiful size, with two basins of toilet, a bath-tub, a very large shower, and finally toilets.

Overall, the decoration is not of the best effect, although it remains traditional, it is mostly dated, which is quite strange for a hotel opened in 2014.

To finish, here is the virtual visit in video:

Hotel facilities

Even though it is a downtown hotel, the hotel has quite a few facilities. On the fifth floor is the hotel’s spa, gym and pool.

Fitness room

I will use the fitness room for two mornings during my stay. This room is very well equipped, with numerous equipments but not necessarily of last generation, but especially and it is there the problem, it is very badly ventilated. In addition to the smell, it causes aheat that is difficult to bearwhen doing 30 minutes or an hour of sport. In addition, the housekeeping will leave much to be desired, as many water bottles and unstored equipment will litter the floor. Bad point.

Pool

I will use the pool one morning after I work out. Thelatter may seem pleasant at first glance, but the lack of maintenance of the equipment ultimately makes it unpleasant to use. Moreover, it is all in length, with rather little light.

Spa

As an Ambassador member of the Marriott loyalty program, I get 30 minutes at the spa as a welcome gift. So, just before my last night, I’ll book a one-hour spa treatment, an Aromatherapy massage.

Due to a late arrival from my workplace, I will arrive a few minutes late for my massage. As usual, a health questionnaire is distributed, I will quickly fill it in and will be directed to the locker rooms to change. Once this is done, my masseuse will pick me up and perform the treatment. I must admit that I have rarely had such a perfect treatment, and with an oil whose fragrance I particularly appreciate. Very good point, I will give a generous tip.

Catering

The property has numerous food and beverage outlets located on various floors of the hotel. Between traditional Indian cuisine, international cuisine, Asian cuisine, the choices are numerous for those who stay for a significant time in the hotel. SinceI had work obligations for both lunch and dinner, I only had breakfast at the hotel, and lunch right after we arrived with the team.

Room-service

I ordered room service several times during my stay. The presentation will always be perfect.

Breakfast service

What can I say…It’s both disappointing in terms of food and service. Coffee, and various table orders will take between 15 and 20 minutes to arrive. The buffet items are quite low quality, and most importantly, it’s hard to understand the ordering process since the menu doesn’t have all the orderable items. It is very complicated: the customers are annoyed, and the teams are overwhelmed. Very bad point for the hotel.

Lunch service

The lunch service is much more civilized since it is much less busy. Nevertheless, the orders will take time to arrive, and even time to be taken, and this will delay our day. The catering is therefore not the strong point of the hotel.

Departure

The departure formalities will be simple. Nevertheless, I will have a hard time understanding what was complicated about the fact that my colleagues’ rooms had to be transferred to my bill: many iterations were necessary before arriving at the right formula. Nevertheless, the receptionist will offer me a coffee “for the road”, a very appreciated gesture.

Bottom line

A pleasant stay for sure, but more of a Sheraton level, and still in the United States than of a Ritz-Carlton. We will not return.

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