Tag: safety
What service on Swiss with COVID health restrictions?
Here are the steps taken by Swiss to adapt the service and customer experience to the constraints of COVID-19.
General health measures at Swiss
Social distancing in the airport.
Masks must now be worn when flying
It is recommended to wear a...
What service on Singapore Airlines with COVID health restrictions?
Here are the steps taken by Singapore Airlines to adapt the service and customer experience to the constraints of COVID-19.
General health measures at Singapore Airlines
Health declaration on honour before boarding.
Temperature check before immigration.
Social distancing in the airport.
Handing out of...
What service on Air France with the COVID health restrictions?
Here are the measures taken by Air France to adapt the service and customer experience to the constraints of COVID-19.
General health measures at Air France
Masks must be worn in the airport and in flight, and physical distancing is enforced...
What service on Lufthansa with COVID health restrictions?
When we published the first edition of the #DEGRAD19 Customer Experience Degradation Barometer with COVID measures we did not rate Lufthansa due to lack of information at the time. This is now possible and we will take this into...
Video : What health constraints in air transport after COVID?
Dans cet épisode, nous évoquons l'avenir de l'expérience passager dans le transport aérien avec l'émergence de nombreuses contraintes de santé. For this we invited Olivier Joffet, a strategy consultant specialising in the airline industry.
On the agenda :
The...
Is the air in a plane conducive to viruses and microbes?
An airplane is a confined space with all the associated risks and concerns about the spread of infectious agents such as viruses or microbes.
This is a topic that some people normally worry about and it becomes a general concern...
Ukrainian plane shot down in Iran: The consequences for air transport
On January 8, Iranian military forces shot down a plane of the airline Ukraine International Airlines, flight PS752 from Tehran to Kiev, killing all 176 people on board, passengers and crew.
If crashes are always dramatic, this one raises questions...
Delta Airlines flight empties its tanks over a school
On January 14, Delta Airlines flight DL89 from Los Angeles to Shanghai experienced an engine problem, forcing a return flight to Los Angeles.
Following safety procedures, he emptied his tanks before landing without any problems.
On the other hand for an...
He throws a coin into an airplane engine to bring himself luck….
Lu Chao, a 28 year old man, was traveling on Lucky Air between Ningbo and Anqing and this was the first airplane flight of his life. At the time of boarding and to bring good luck to the flight...